Performance Management Offier

The Performance Management Officer (PMO) is responsible for designing, implementing, and monitoring performance management frameworks across Bankyloolas. The PMO will ensure staff performance is continuously measured against KPIs, support managers with performance tracking tools, and drive initiatives that foster accountability, employee productivity, and organizational growth. This role will also work closely with HR to implement performance reviews, appraisals, and staff development plans.

Key Responsibilities

Performance Framework Development & Execution

• Develop and implement performance management systems and policies aligned with Bankyloolas’ strategic goals.
• Define, update, and monitor Key Performance Indicators (KPIs) for all departments and outlets.
• Work with HR to ensure performance appraisal processes are fair, transparent, and consistent.
• Track employee performance across all outlets using data from EPOS, Order Trackers, Social Media Sheets, and Operational Reports etc.
• Provide managers with timely insights on individual, team, and departmental performance.
• Prepare and submit weekly and monthly performance reports to HR and Senior Management.
• Collaborate with Outlet Team Leads and Departmental Heads to ensure staff are meeting daily, weekly, and monthly performance expectations.
• Conduct spot checks and audits on performance data for accuracy and compliance.
• Work with HR to address performance gaps, issue warnings, or recommend staff development programs.
• Coordinate the quarterly and annual performance review process across the organization.
• Provide HR and managers with performance analytics to guide promotion, reward, or disciplinary decisions.
• Support staff development by identifying training needs based on performance gaps.
• Recommend process changes to improve efficiency, accountability, and staff output.
• Ensure performance management tools (scorecards, dashboards, trackers) are updated and accessible.
• Drive a culture of continuous improvement and results orientation across the organization.

Skills & Competencies

• Strong analytical and data management skills.
• Excellent communication and reporting abilities.
• High attention to detail and organizational skills.
• Ability to handle sensitive performance issues with confidentiality.
• Proficiency in MS Excel, Google Sheets, and HR/performance tracking tools.
• Strong interpersonal and coaching skills.

Qualifications

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• 3–5 years’ experience in performance management, HR operations, or organizational development.
• Experience in data analysis and reporting for performance management.
• Professional HR certification (CIPM, SHRM, or equivalent) is an added advantage.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: ₦120,000.00 - ₦150,000.00 per month

Application Deadline: 01/10/2025