Performance Management Officer
Department: Human Resources
Reports To: HR Manager
Location: Bankyloolas Head Office (with outlet visits as required)
Employment Type: Full-Time
Job Summary
The Performance Management Officer (PMO) is responsible for designing, implementing, and monitoring performance management frameworks across Bankyloolas. The PMO will ensure staff performance is continuously measured against KPIs, support managers with performance tracking tools, and drive initiatives that foster accountability, employee productivity, and organizational growth. This role will also work closely with HR to implement performance reviews, appraisals, and staff development plans.
Key Responsibilities
Performance Framework Development & Execution
- Develop and implement performance management systems and policies aligned with Bankyloolas’ strategic goals.
- Define, update, and monitor Key Performance Indicators (KPIs) for all departments and outlets.
- Work with HR to ensure performance appraisal processes are fair, transparent, and consistent.
Monitoring & Reporting
- Track employee performance across all outlets using data from EPOS, Order Trackers, Social Media Sheets, and Operational Reports etc.
- Provide managers with timely insights on individual, team, and departmental performance.
- Prepare and submit weekly and monthly performance reports to HR and Senior Management.
Staff Engagement & Accountability
- Collaborate with Outlet Team Leads and Departmental Heads to ensure staff are meeting daily, weekly, and monthly performance expectations.
- Conduct spot checks and audits on performance data for accuracy and compliance.
- Work with HR to address performance gaps, issue warnings, or recommend staff development programs.
Performance Reviews & Development
- Coordinate the quarterly and annual performance review process across the organization.
- Provide HR and managers with performance analytics to guide promotion, reward, or disciplinary decisions.
- Support staff development by identifying training needs based on performance gaps.
System & Process Improvement
- Recommend process changes to improve efficiency, accountability, and staff output.
- Ensure performance management tools (scorecards, dashboards, trackers) are updated and accessible.
- Drive a culture of continuous improvement and results orientation across the organization.
Key Performance Indicators (KPIs)
- 100% timely submission of performance reports.
- Accuracy and transparency of performance tracking across all outlets.
- Reduction in repeat performance-related issues.
- Positive feedback from managers on effectiveness of performance management system.
- Alignment of staff performance with organizational goals.
Skills & Competencies
- Strong analytical and data management skills.
- Excellent communication and reporting abilities.
- High attention to detail and organizational skills.
- Ability to handle sensitive performance issues with confidentiality.
- Proficiency in MS Excel, Google Sheets, and HR/performance tracking tools.
- Strong interpersonal and coaching skills.
Qualifications
- Bachelor’s degree in Human Resource Management, Business Administration, or related field.
- 3–5 years’ experience in performance management, HR operations, or organizational development.
- Experience in data analysis and reporting for performance management.
- Professional HR certification (CIPM, SHRM, or equivalent) is an added advantage.
Work Schedule
- Full-time, with flexibility to work extended hours during performance review cycles.
Job Type: Full-time
Pay: ₦120,000.00 - ₦150,000.00 per month
Experience:
- Performance Management: 3 years (Required)
License/Certification:
- CIPM, SHRM, or equivalent (Required)
Location:
- Ibadan (Required)
