Operations Manager at Lohn Lagos

Livin Spaces

Management & Business Development

We are hiring an Operations Manager to join our team. In this role, you are tasked with maintaining the upkeep of the store as well as ensuring its profitability. You are also responsible for managing employees and ensuring performance goals are met.
Inquiries and orders

• Confirm payments.
• Process transactions and orders.
• Coordinate logistics with the retail associate.
• Monitor website stock level and communicate its status to the retail team.
Liaise with the business development officer to ensure vendor orders are fulfilled.

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Sales

• Assist customers in making a purchase decision.
• Record daily sales and transactions in the right software.
• Manage cash transactions.
• Study trends and determine needed sales promotion.
• Work with the Creative Director to authorize clearance sales.
• Develop a schedule of holiday activities and promotions throughout the year strategically. designed to bring in more revenue.
Send daily reports to the Creative Director.

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Customer Service

• Receive and resolve all complaints.
• Log all complaints in the complaint register.
• Collate feedback and discuss areas of improvement with the Creative Director every week.
• Make customers feel safe and comfortable in the store.
• Ensure that customers leave the store with a pleasant smile.
• Ensure standards for quality customer service are met.
Identify current and future customer requirements by establishing rapport with potential and existing customers.

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Store Management

• Manage all controllable costs to keep operations profitable.
• Update colleagues on business performance, new initiatives, and other pertinent issues.
• Rationally display the merchandise so that it immediately catches the attention of the customers.
• Ensure that shelves and racks are properly stocked and products do not fall off the shelves.
• Manage petty cash.
• Manage the assets of the store.
Ensure the security and safety of customers and staff.

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Store Supervision

• Ensure that the store is clean at all times.
• Ensure that the store is well-lit, ventilated, and offers a positive ambiance to customers.
• Ensure adherence to opening and closing procedures.
• Ensure availability of products by informing the production manager ahead of time; maintaining inventories to avoid stock out, etc.
• Identify & resolve urgent issues with discretion.
• Initiate changes to improve the business.
Maintain the stability and reputation of the store by complying with set rules and suggesting new ideas when necessary.

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Production

• Oversee inventory.
• Ensure all production materials are adequately available and shrewdly used.
• Ensure all production processes are strictly followed.
• Work closely with the Production Manager on products to be produced.
Quality control.

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Skills and Abilities

• Customer relations
• Accounting and finance.
• Retail management
• Leadership and management.
• Tech Savy
• Customer focus
• Quick learner
• Multi-task skills
• Team player
• Results-driven
• Sales experience
Verbal and written communication skills.

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