FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.
As the Operations Manager, you will direct and refine all operational procedures. Your role involves leading and managing all local operational activities, guaranteeing adherence to regulatory guidelines, operational efficiency, and scalability to fulfill user requirements in Nigeria.
Key Responsibilities:
- Managed the overall operations and administration of business functions, including leading GPS, back office, finance, etc.
- Monitor operational performance metrics and take corrective actions as needed to achieve operational goals.
- Collaborate with senior management to align operational goals with overall business objectives.
- Supervise daily operations to ensure a seamless process and oversee the execution of daily tasks.
- Identify opportunities for process improvement and best practices to enhance operational efficiency and service delivery.
- Monitor and report on financial performance related to operational activities.
- Address and resolve operational issues and client complaints in a timely and effective manner.
Requirements
- Bachelor’s degree in finance, Business Administration, Risk Management, or a related field.
- 5+ years of experience in Operational Management, financial analysis, or a similar role within banking, financial services, or corporate finance.
- Strong leadership, team management, problem-solving, and decision-making skills.
- Excellent communication, interpersonal skills, and project management abilities.
- Proficiency in Microsoft Office Suite, Google Suite, etc.
- Experience with international teams is a plus.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Hybrid work
- Paid Time Off
Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Assignment (Takeaway)
- Assignment review and a technical interview with Risk Managers for 45-60 minutes.
- Final Interview 45 minutes.
