Abuja Full Time

IT & Telecoms Confidential

Job Title: Logistics Shift Supervisor
Location: Abuja
Reports to: Logistics Manager

Job Description:
1. Shift & Operational Management:

• Lead and coordinate all rider activities during assigned shifts, including

shift planning, break schedules, and task allocation.

• Monitor dispatch timelines and delivery progress through GPS or delivery

platforms to ensure on-time order fulfillment.

• Conduct pre-shift briefings to outline goals, share operational updates,

and assign territories or delivery zones.

• Ensure riders are equipped with all required tools (motorbikes, fuel, safety

gear, mobile devices) and conduct basic inspections.

• Maintain accurate shift logs, track order deliveries, and reconcile

unfulfilled or failed deliveries at end-of-shift
2. Rider Supervision & Performance:

• Enforce punctuality, appearance standards, and customer service

etiquette among riders.

• Monitor rider KPIs such as delivery time, order accuracy, customer

feedback, and productivity.

• Provide coaching and support to riders to improve performance and

adherence to service standards.

• Report incidents (accidents, customer complaints, delivery failures) and

escalate major issues to the Operations Manager.

• Participate in recruitment, onboarding, and training of new riders as

required.
3. Customer Service & Communication:

• Act as the first point of contact for escalated customer or delivery issues

during the shift.

• Coordinate with front-of-house and kitchen teams to align order readiness

with delivery schedules.

• Ensure riders maintain a professional demeanor when interacting with

customers.
4. Compliance, Safety & Reporting:

• Ensure all riders comply with safety protocols, road regulations, and

internal policies.

• Conduct regular safety briefings and incident drills with the rider team.
• Submit end-of-shift reports detailing delivery performance, incidents,

attendance, and feedback.

• Support implementation of company-wide logistics initiatives and rider

engagement programs.
Requirements:

• Previous experience in a administrative, or logistics support role. 3–4 years

preferred.

• Strong communication skills (verbal and written), with a professional and

courteous demeanor.

• Basic understanding of logistics operations.
• Proficiency in Microsoft
• Excellent organizational and multitasking abilities, with strong attention to

detail.

• Ability to handle high-pressure environments, prioritize tasks, and manage

time effectively.

• Willingness to work flexible hours or shifts.

How to Apply:
Qualified and interested candidate should send CV to [email protected] with Logistics Shift Supervisor as subject of the mail.
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