Hotel Receptionist

E-Hotels Transit Bnb Limited

Admin & Office

Responsibilities:

• Greet guests warmly on arrival with a smile and professional demeanor
• Perform check-in and check-out procedures efficiently using the hotel’s system
• Manage room reservations (by phone, email, or in-person) accurately
• Provide information about hotel services, facilities, and local attractions
• Answer and direct incoming calls and handle guest inquiries
• Handle guest complaints or requests promptly and professionally, escalating when necessary
• Receive and process payments (cash, card, POS) and issue receipts/invoices
• Maintain the front desk area in a neat and welcoming condition
• Coordinate with housekeeping and other departments to ensure guest satisfaction
Maintain accurate records of bookings, cancellations, and payments

Requirements:

• Excellent verbal and written communication skills
• Strong customer service orientation
• Professional appearance and positive attitude
• Ability to multitask and stay calm under pressure
• Basic knowledge of computer systems and hotel booking software (e.g., Opera, Protel, or similar)
• Good organizational and problem-solving skills
• Attention to detail and accuracy
• Minimum of SSCE/OND; additional qualifications in hospitality or tourism is an advantage
• Previous experience in a customer-facing or front desk role is preferred
Proficiency in English; knowledge of other languages is a plus

Working Conditions:

• Shift-based work (including weekends, holidays, and nights)
• Standing for long periods
• Interactions with diverse guests and handling varied guest demands