Head of Commercial

IO Furniture Ltd

Sales

Job Summary:

The Head of Commercial Team is responsible for driving revenue growth, managing projects, and

overseeing the Design and Technical team to deliver exceptional client experiences. This role requires a

seasoned professional with a strong background in interior design, architecture, or a related field, and a

proven track record of success in a similar role.

Key Responsibilities:

Revenue Generation:

• Rigorously drive sales targets for the project team, identifying new business opportunities and

expanding existing relationships.

• Develop and maintain a database of new and prospective clients, regularly updating and following

up through emails and calls.

• Continuously evaluate and identify opportunities to drive process improvements that positively

impact the customer's experience and ensure retention.

• Harness the project business environment for new exciting opportunities and projects.

• Provide weekly activity reporting for Project business, including confirmed orders, quotations,

status of job orders, priority, and calling lists.

Project Management:

• Obtain and articulate clients' briefs, assisting them in identifying the solutions they require.

• Prepare all required documentation for project quotes, including bill of materials.

• Schedule and attend site meetings to monitor progress of ongoing projects, acting as the point of

contact for clients on all project communication during execution.

• Ensure that production, delivery, and installation of clients' orders are executed as agreed and

within stipulated timelines.

• Provide timely and formal written communication throughout the project execution period,

disseminating critical information to clients and project teams.

• Maintain detailed project documentation, including key project decisions, client/project requests,

and revisions.

• Ensure before-and-after photos of projects are carried out, with professional photography upon

completion.

Design and Technical Team Management:

• Oversee the Design and Technical team to meet clients' requirements and expectations.

• Schedule pre-installation and post-installation meetings with the installation supervisor, Interior

Designers, and technical team.

• Plan and supervise product delivery and installation, including performance of work, and obtain a

signed completion certificate after a walkthrough using a detailed project checklist.

Reporting:

• Prepare reports, including sales figures, priority lists, pipeline orders, and other relevant reports

to the department and for the business.

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