Position Information
Position Number
P02653
Position Title
Future Skills Grant Student Support Assistant
Division/Portfolio
Office of the Registrar
Department/Program
Financial Awards
Location
To Be Determined
Other Flexible Work Options
Any Okanagan College Location, Eligible for Hybrid Work
Your Opportunity
Under the general supervision of the Manager, Financial Aid and Awards, the Future Skills Grant (FSG) Student Support Assistant provides front-line and administrative support to prospective and current students enrolled in FSG-approved short-term training programs at Okanagan College. This role focuses on assisting with application, registration, and funding processes specific to the FSG program. The position works collaboratively with internal departments and external partners to support smooth delivery of the FSG program and high-quality student experience
Functions and Duties
1. Acts as the first point of contact for inquiries related to FSG-approved programs and funding, providing accurate information to prospective and current students by phone, email, and in person.
2. Responds promptly and professionally to questions about FSG program offerings, application and registration processes, documentation requirements, and funding procedures.
3. Refers students to appropriate departments (e.g., Admissions, Financial Aid, Registration, Continuing Studies) or resources when support falls outside the scope of the FSG program.
4. Assists students in navigating the admission and registration processes for FSG-eligible programs, ensuring they understand and follow College policies and procedures.
5. Verifies that applicants meet FSG program eligibility requirements and ensures student documentation is complete before submitting to appropriate departments.
6. Enters and maintains accurate student records in institutional systems (e.g., Banner or other databases) as well as external systems (e.g., FSG online portal), including program registration and payment information for FSG-related activities.
7. Processes and enters payments to student accounts for eligible FSG participants according to program guidelines and internal financial procedures.
8. Communicates key dates, status updates, and program information to FSG applicants and registered students.
9. Assists in preparing reports and tracking data related to FSG participation, enrolment trends, and payment records for internal use and ministry reporting.
10. Coordinates with internal departments such as Financial Aid, Admissions, Registration, and Finance to support student progress and accurate processing of FSG-related activity.
11. Responds to inquiries submitted through OC’s online platforms, including service request forms and email communication tools.
12. Maintains digital and paper records, as required, in compliance with institutional and FSG funding requirements.
13. Participates in department and inter-departmental meetings to ensure alignment on FSG processes and protocols.
14. Monitors the FSG portal daily for student approvals and status changes.
15. Updates the FSG portal with required information, including reconciliation of withdrawals and completions.
16. Works with College Relations and other departments to update information on EPBC, the College website, and other communications platforms.
17. Performs other related duties in support of the Future Skills Grant program as assigned.
Education and Experience
Graduation from a two year post-secondary diploma in Office Administration or a related area. A minimum of three years’ experience in office administration required; previous experience in post-secondary admissions or registration preferred.
Skills and Abilities
- Excellent interpersonal and communication skills, with the ability to interact effectively with students, internal and external community members
- Strong organizational and administrative skills, with a keen attention to detail and accuracy
- Proficiency in Microsoft Office Suite
- Ability to work independently and collaboratively within a team environment
- High level of discretion and confidentiality
- High level of competence in time management, adaptability, and independent work
- Able to interpret and operationalize complex college and government policies
Preferred Qualifications
Desired Start Date
08/05/2025
Position End Date (if temporary)
03/27/2026
Schedule
Monday – Friday, 35 hours per week
Annual Salary/Hourly Rate
$30.74 - $35.07
Appointment Type
Support - Non-Regular Full-time
Special Instructions to Applicants
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.
Employee Group
Support
Posting Detail Information
Competition Number
C003163
Number of Vacancies
1
Posting Open Date
07/22/2025
Posting Closing Date
08/04/2025
Open Until Filled
No
Inclusion Statement
Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].
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