Job Title: Front Desk Officer
Location: Surulere, Lagos
Job Type: Full-Time
Salary Expectation: ₦ 80,000 monthly
Company Overview
Perfect Menders is a shoemaking and shoe repair company with over three decades of expertise in crafting, restoring and maintaining quality footwear. The company is focused on operational efficiency, enhancing customer experience and ensuring long-term sustainability.
Job Description
Perfect Menders is seeking a Front Desk Officer to be the first point of contact for customers visiting or reaching out to the company. The ideal candidate will manage all reception duties, handle inquiries, support order processing, and maintain a welcoming environment that reflects the company’s customer-focused culture.
This role is key to ensuring excellent customer relations, smooth communication, and efficient front-desk operations.
Key Duties & Responsibilities
- Welcome and attend to customers politely and professionally, both in-person and over the phone.
- Provide information on services, products and ongoing orders.
- Receive customer orders for shoemaking or repair and record details accurately.
- Issue receipts, process cash, POS and transfer payments securely.
- Track and follow up on customer orders, ensuring timely communication.
- Maintain a clean and organized reception and waiting area.
- Handle incoming calls, messages and correspondence efficiently.
- Support record-keeping of sales, receipts, and daily front desk transactions.
- Assist with basic administrative tasks such as filing, data entry, and updating order logs.
- Escalate unresolved customer concerns to management when necessary.
- Collaborate with store staff and craftsmen to ensure customer satisfaction.
- Undertake other reasonable tasks as directed by the line manager to support daily operations.
Qualifications & Requirements
- OND, HND, or B.Sc. in Business Administration, Mass Communication, Customer Relations or related field.
- Minimum of 1–2 years’ experience in a front desk, customer service or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Word, Excel) and basic computer skills.
- Customer-friendly attitude with a professional appearance.
- Integrity, reliability, and strong attention to detail
Work Schedule
Monday – Friday: 8:00AM – 6:00PM
Saturday: 9:00AM – 5:00PM
How to Apply
Interested candidates should send their CV to [email protected] with the subject line “Front Desk Officer”
Job Type: Full-time
Pay: ₦80,000.00 per month