Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.
We are recruiting to fill the position below:
Job Position: Customer Operations Intern
Job Location: Lagos
Employment Type: Full-time
Responsibilities
- Assist in onboarding new customers and preparing success documentation.
- Support the support team by triaging issues and managing ticket queues.
- Assist in analyzing performance reports from support and success tools.
- Schedule and coordinate customer calls, trainings, and follow-ups.
- Gather customer feedback and synthesize insights for internal teams.
- Support with updating customer documentation, FAQs, and training materials.
- Participate in team meetings, note key action items, and follow through.
Requirements
- Candidates should possess relevant qualifications with excellent work experience.
- Recent graduate (Business, Communications, or related field).
- Comfortable using Google Workspace, spreadsheets, and communication tools.
- Prior internship experience in customer-facing roles is a plus.
- Good verbal and written communication skills.
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