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Customer Support Analyst
Sabi Bet
Customer Service & Support
Remote (Work From Home) Full Time
Entertainment, Events & Sport NGN 250,000 - 400,000
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Job Summary
The Customer Support Analyst (Startup – Gaming & Sports Betting) will be responsible for monitoring, analyzing, and improving customer service interactions, ensuring maximum satisfaction and identifying areas for service improvement. You will collaborate with the support team and product managers to streamline processes and enhance service quality.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Analyse tickets, chats, and customer interactions to identify trends and recurring issues.
- Prepare weekly reports on customer service performance metrics.
- Work with internal teams to implement solutions for recurring problems. Support the training and development of customer service staff.
Requirements :
- Experience in data analysis and customer service KPIs.
- Familiarity with help desk tools (Zendesk, Freshdesk, etc.).
- Strong communication and problem-solving skills.
- Fluent in English, both written and spoken.
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