Job Title: Customer Service & Personal Assistant (PA)
Location: Victoria Island, Lagos
KEY RESPONSIBILITIES
· Serve as the first point of contact for patients, clients, and stakeholders, providing professional and courteous service in person, over the phone, via email, or through designated medium of communication
· Maintain a welcoming and empathetic demeanor, ensuring customers feel valued and supported, in line with our commitment to clients.
· Process Customer requests, such as appointment scheduling, registration, and information, ensuring accuracy in line with organized protocols
· Address clients’ inquiries, concerns, and complaints promptly while escalating complex issues to the appropriate channel
· Proactively engage customers by anticipating their needs and offering personalized solutions in line with our provided services.
· Provide administrative support to senior management, including but not limited to meetings, managing calendars, and coordinating travel arrangements.
· Organize and maintain confidential files, ensuring efficient access to critical information for leadership
· Handle correspondence such as answering emails and phones, and preparing reports
· Perform ad-hoc tasks as may be required from time to time, such as event planning or managing special projects to support our operational goals
· Serve as a liaison between management, clients, and staff to ensure smooth communication and task execution.
· Maintain confidentiality and discretion in handling sensitive information.
SKILLS, QUALIFICATIONS, AND REQUIREMENTS
· Bachelor’s degree in Business Administration, Communications, or a related field.
· Minimum of 2 years’ experience in customer service and administrative support/PA roles
· Strong interpersonal and communication skills, with the ability to build rapport with clients.
· Excellent organizational and multitasking abilities
· Proficiency in Microsoft Office suites (Word, Excel, and PowerPoint), knowledge of the use of Odoo is an added advantage.
· Highly representable, well-groomed, and good professional demeanor
· Ability to work independently and as part of a team.
· Highly reliable and solution-oriented individual
Job Type: Full-time
