Reports To: Manager - NES Strategic Projects
Division: Network
Mission:
Ensure end to end implementation and integration of enterprise projects
Job Descriptions:
- Participate in efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Use and manage project budget and determine appropriate revenue recognition, ensure timely and accurate invoice, and monitor receivables for project
- Responsible for Project closure activities for Enterprise contractual sign up
- Directly manage installation, commissioning and integration of Customer relations projects (connect stores, connect lites) and ad hoc projects that may arise from EBU.
- Implement project changes and interventions to achieve project output as well as generate progress reports on projects, migrations and upgrades.
- Ensure project timelines are met and resolve escalated issues affecting Enterprise installations as well as strict adherence to MTNN’s SHE policy.
- Manage day-to-day operational aspects of a project and scope, and handover of completed projects to NES operations.
- Coordinate related technical activities, the activities of contractors and ensure all project documentation is recorded and available for business use.
- Serve the Division’s internal customers and provide solutions to improve customer experience.
- Drive planned strategy for the successful delivery of MTN EBU, focusing on Customer Centricity, including Perfect 10 Project.
- Drive an increase in MTNN’s Net Promoter Score.
- Liaise with EBU, NES/NWG operations on future strategy of platform, upgrades; and communicate to team.
- Develop a close working relationship with relevant information sources to provide an integrated service. Maintain effective working relationships with internal and external suppliers.
- Education:
- First degree in Electrical/Electronics/Computer Engineering or Computer Science or other science discipline.
- Fluent in English. Project Management Education or Certification (PMP, Scrum Agile, etc.) is advantageous.
Work Experience:
3 - 7 experiences which include:
- Experience in an area of specialization
- Experience working in a medium-to- large organization.
- Project implementation experience as a Customer Service Engineer is advantageous.
- Experience with ICT network Implementation and service deployment.
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