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Collections Agent
Midstream Global Investment Ltd.
Customer Service & Support
Lagos Full Time
Banking, Finance & Insurance NGN 75,000 - 150,000
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Job Summary
We're seeking a compassionate and results-driven Loan Recovery Specialist to join our team. As a Loan Recovery Specialist, you'll work directly with customers to understand their financial challenges and develop personalized plans to help them overcome financial obstacles.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Contacting overdue customers by phone, SMS, WhatsApp, etc., for collection work
- Understand the reasons for overdue customers and make a reasonable repayment plan according to the company policy and the customer's situation.
- Record the collection process and update customer information in a timely manner.
- Assist in handling customer complaints and maintaining customer relationships. Obey the arrangement of superior leaders and complete other work assigned by superior leaders.
Requirements:
- 0-1 year of experience
- Minimum of an SSCE Certificate is required.
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