Vacancy: Client & Operations Support Administrator (Full-Time, Remote)
Hours: 8:00am – 5:00pm (Monday–Friday) – with flexibility for additional hours if operational needs require.
Location: Fully Remote
Reports to: Operations Manager / Director
About Us
Global Lifelines Cleaning Services is a rapidly growing commercial and domestic cleaning company operating across the North West. We pride ourselves on professionalism, reliability, and delivering exceptional client service. As we expand, we are seeking a reliable and organised Back Office Support professional to join our team remotely.
Role Overview
This role is central to ensuring smooth daily operations. You will be responsible for supporting field operatives, coordinating work schedules (ROTA management), assisting with administration, and maintaining strong communication with clients.
Key Responsibilities
- Manage daily ROTA schedules for field cleaning operatives, ensuring coverage across all sites.
- Act as the first point of support for operatives – handling queries, shift changes, and reporting issues.
- Provide administrative support including updating databases, reports, and compliance records.
- Assist with client communication, ensuring updates and feedback are recorded and handled professionally.
- Liaise with management to support contract requirements and ad hoc operational tasks.
- Escalate urgent matters quickly to ensure smooth service delivery.
- Support the HR/Admin function with document management (staff records, absence logs, timesheets).
Requirements
- Strong organisational skills with the ability to manage multiple tasks.
- Excellent written and verbal communication skills.
- Confident using MS Office, Google Workspace, or similar tools.
- Prior experience in administration, rota/scheduling, or facilities/cleaning services support desirable but not essential.
- Ability to work independently with minimal supervision.
- Flexibility to work additional hours during peak operational demands.
What We Offer
- Fully remote position – work from home.
- Full-time role with scope for career progression.
- Opportunity to be part of a fast-growing, professional cleaning services company.
- Supportive management and training provided.
Job Type: Full-time
Pay: Up to ₦2,500,000.00 per year
Education:
- Undergraduate (Preferred)
