Summary
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.
Role Overview
We are looking for an enthusiastic Card Operations Officer to support the card issuance & vendor management processes.
Responsibilities
- Card Issuance and Management:
- Coordinate the entire lifecycle of card issuance, from receiving and processing card requests to ensuring timely production and delivery of physical cards to customers.
- Collaborate with internal teams and external card vendors to manage card inventory levels, ensuring an adequate supply of cards to meet customer demands.
- Address any issues related to card personalization, printing, and quality control to ensure that customers receive cards that meet our quality standards.
- Stay updated on the latest card production technologies and industry trends to continuously improve the card issuance process.
- Compliance and Risk Management:
- Ensure strict adherence to relevant regulations, industry standards, and card network rules such as PCI DSS.
- Support internal and external audits by providing documentation, data, and insights related to card operations and compliance efforts.
- Contribute to the development and maintenance of internal controls that mitigate operational and compliance risks associated with card operations.
- Vendor Management:
- Maintain relationships with external partners and vendors involved in card production, delivery, fraud prevention tools, and other operational aspects.
- Conduct regular vendor performance assessments, ensuring compliance with service level agreements and identifying opportunities for improvement.
- Collaborate with vendors to address any operational issues and drive continuous improvement initiatives.
Requirements
- Good verbal communication skills – sincere and articulate.
- Ability to multi-task, set priorities and manage time effectively
- Ability to provide accurate information.
- Minimum of 1-2 years’ experience in similar role
- Conversant with Microsoft office tools or Google suites
- HND/B.Sc
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
A great and upbeat work environment populated by a multinational team
Pension
Career development & growth
Competitive annual leave plus bank holidays
Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
Group life insurance
Medical insurance
Well-fare package (Wedding, Compassionate and etc)
✅Perkbox
- ️Goalr - employee wellness app
Award winning L&D training
We are advocates of work-life balance, working in a hybrid in office schedule
Kuda is proud to be an equal-opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
