We are seeking a proactive, resourceful, and people-oriented Office Manager to oversee the day-to-day operations at our agency, ensuring our agents are fully supported and the office runs efficiently. This person will serve as the backbone of our team—combining administrative coordination, basic IT oversight, people support, and operational efficiency into one essential role.
KEY RESPONSIBILITIES:
Agent & Team Support:
- Provide daily support to agents in their work processes and systems.
- Ensure all agents are submitting their daily tasks and reports in a timely and organized manner.
- Check in with team members regularly to ensure a healthy workflow and morale.
- Foster a positive, collaborative, and professional environment across the office.
Office & Operations Management:
- Oversee the day-to-day running of the office, ensuring it is clean, organized, and fully functional.
- Handle light errands such as ordering lunch, picking up supplies, or coordinating local deliveries.
- Ensure availability of office amenities (water, restrooms, stationery, snacks, etc.).
- Monitor electricity, diesel (for generators), and other utilities, and ensure meters are always loaded.
Tech & Tools Support:
- Assist agents with basic tech-related issues or tool onboarding (laptops, CRM access, etc.).
- Coordinate with IT support when technical problems arise, ensuring timely resolutions.
- Oversee onboarding of new agents including desk set-up, logins, and software familiarization.
Systems & Tools Management:
- Ensure agents are using CRM tools effectively and consistently.
- Track and maintain digital records of attendance, agent reports, and office supply inventory.
- Monitor usage of Microsoft Office tools (Word, Excel, Outlook) for daily workflow management.
REQUIRED SKILLS & QUALIFICATIONS:
- Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with CRM systems or a willingness to learn quickly.
- Basic IT literacy—able to troubleshoot or escalate common technical issues.
- Exceptional organizational skills and a keen attention to detail.
- Strong interpersonal and communication skills.
- Proactive, dependable, and solution-oriented.
- Ability to work independently and take initiative without constant supervision.
BONUS QUALITIES:
- Experience in call center or team coordination environments.
- Ability to handle confidential or sensitive information with discretion.
- Excellent time management and multitasking ability.
- A natural leader who enjoys keeping people on track while maintaining good energy.
REPORTS TO:
CEO / Executive Team
Job Type: Full-time
Pay: Up to ₦200,000.00 per month
Report job
