- As the Business Operations Manager, you will be responsible for ensuring the smooth running of the company on a day-to-day basis.
- To ensure customer satisfaction, we take customers’ orders, meet deadlines for collection, solve customer complaints, mediate staff issues, and ensure the company operates at maximum efficiency.
Responsibilities
- Recommend strategies and advise the CEO on issues that pertain to the development of the company.
- Collaborate with the customer service team to ensure timely responses to customers’ orders, inquiries, and complaints, ensuring customer satisfaction at every step.
- Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.
- Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
- Implement data collection methods for operational metrics, aiming to reduce errors and increase service excellence.
Requirements
- Bachelor’s or Master’s degree in Business Administration, or a related field.
- Minimum of 5 years of relevant experience in operations management, preferably in retail or food manufacturing.
- Experience in managing customer service teams and logistics operations is compulsory.
Salary
N500,000 - N700,000 per month.
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