Branch Head

Bitsin Travels and Tours

Management & Business Development

Responsibilities:

• Branch Operations : Oversee the day-to-day operations of the branch, ensuring efficient and effective management of resources.
• Sales and Revenue Growth: Develop and implement sales strategies to drive revenue growth and achieve branch targets.
  
• Customer Service: Ensure that customers receive exceptional service, resolving any complaints or issues promptly and professionally.
  
• Team Management: Lead, motivate, and develop a high-performing team, providing coaching, training, and guidance as needed.
  
• Marketing and Promotion: Develop and implement local marketing initiatives to promote the company's products and services.
  
• Financial Management: Manage the branch's finances, including budgeting, forecasting, and controlling expenses.
  
• Compliance and Risk Management: Ensure that the branch operates in compliance with regulatory requirements and company policies, minimising risk and ensuring adherence to industry standards.
  
• Relationship Building: Build and maintain strong relationships with key stakeholders, including customers, suppliers, and partners.
  

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least 4 years of experience in the travel industry, with a minimum of 2 years in a management role.
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Proven sales and marketing skills
• Strong analytical and problem-solving skills
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office and Google Suite
• IATA certification or equivalent is an added advantage.