Application Support Manager at Alfred and Victoria Associates

Alfred and Victoria Associates

Product & Project Management

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• Company:
• Location: Nigeria
• State:
• Job type: Full-Time
Job category:

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Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training.
Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.
We Are Recruiting To Fill The Position Below
Job Title: Application Support Manager
Location: Lagos
Employment Type: Full-time
Job Purpose

• Applications support manager is responsible for leading the Business Applications practice, driving strategic initiatives, and delivering high-quality solutions leveraging Microsoft Dynamics 365 (Finance & Operations, Business Central, and Customer Engagement) and the Power Platform.
The role demands a strong understanding of business processes, technical expertise in the Microsoft ecosystem, and the ability to manage cross-functional teams to ensure customer success and business growth.

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Main Responsibilities
Strategic Leadership:

• Develop and execute the strategic roadmap for the Business Applications practice, aligning with organizational goals and market trends.
• Serve as the subject matter expert (SME) for Dynamics 365 and Power Platform solutions.
Drive thought leadership and innovation within the practice, ensuring the adoption of best practices and emerging technologies.

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Solution Delivery

• Oversee the design, configuration, customization, and implementation of Dynamics 365 F&O, Business Central, and Customer Engagement solutions.
• Ensure seamless integration of D365 solutions with the Microsoft Power Platform and other enterprise systems.
• Provide expert guidance on data migration, system integration, and application lifecycle management.
• Address complex technical challenges and deliver scalable, maintainable solutions.
• Lead, mentor, and develop a team of consultants, developers, and functional specialists.
• Collaborate with customers to understand business needs and translate them into technical requirements
Conduct workshops and discovery sessions to identify pain points and recommend tailored solutions.

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Anticipated Outcomes Of Role

• Strategic Leadership
• Increased Customer Satisfaction
• Ensure the timely and successful delivery of projects
• Revenue Growth
Team Development

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Job Requirements

• Academic Qualification: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
Professional Membership/Certification: Microsoft certifications in Dynamics 365 and Power Platform (e.g., MB-310, MB-800, PL-600) are highly desirable.

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Experience

• 7+ years of experience in Microsoft Dynamics 365 and Power Platform solutions.
• At least 3 years of experience in a leadership or practice management role.
Experience with large-scale implementations, migrations, and integrations.

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Key Skills And Competencies

• Deep understanding of Dynamics 365 Finance & Operations, Business Central, and Customer Engagement (CRM).
• Proficiency in Microsoft Power Platform, including Power Apps,
• Experience in configuring, integrating, and extending D365 solutions.
• Strong business acumen and knowledge of enterprise processes (finance, supply chain, customer service, etc.).
• Excellent leadership and team management skills.
• Proven ability to engage and influence stakeholders’ at all organizational levels.
Knowledge of Agile and DevOps methodologies is an advantage.

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Knowledge
The incumbent must have proficient knowledge required for the role:

• Industry product knowledge.
• Excellent organizational and interpersonal skills.
• Good negotiation and networking skills.
• Able to skillfully promote SATH brand, values, and culture in every connection.
Excellent communication and presentation skills (verbal and written).

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Personal Attributes
The Incumbent Must Have The Following Personal Attributes

• Strategic thinker.
• Strong business and commercial acumen.
• Professional confidence.
• Must be customer focused.
• Able to deliver results.
• Attention to details.
Excellent interpersonal skills.

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Salary
Very Attractive.
Application Closing Date
Not Specified.
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