Visa Officer

GREWN AGENCY

Management & Business Development

About Grewn Agency

Grewn Agency is one of Nigeria’s fastest-growing educational consultancy and travel support firms, headquartered in Lagos, with a strong commitment to helping individuals achieve their dreams of studying, working, or touring abroad. We specialize in international student admissions, visa processing, study tours, proof of funds, flight booking, and document legalization across major destinations such as the UK, Canada.

At Grewn Agency, we are passionate about people our clients and our team. Every client’s journey is personal to us, and every team member plays a crucial role in making dreams come true. We pride ourselves on a client-first culture , a results-driven work ethic, and a collaborative, respectful environment where everyone is encouraged to grow. As we continue to expand, we are looking for smart, dedicated, and emotionally intelligent individuals to join our mission and represent the Grewn Agency brand with integrity, passion, and care.

✅ Your Core Responsibilities:

• Visa Application Processing
• Review clients' documents for visa compliance and completeness
• Fill and submit visa applications for UK, Canada, Australia, and more
• Write and review SOPs, cover letters, and sponsor letters professionally
Track submission deadlines, biometrics, and embassy updates



• Client Communication & Guidance
• Guide clients through every stage of their journey (admission, visa, POF, tours, etc.).
• Share embassy timelines and request missing documents professionally.
Maintain regular contact with clients via WhatsApp, email, and calls.



• Accuracy & Compliance
• Ensure accurate data entry and clean documentation.
• Keep up-to-date with embassy rules, visa rejection trends, and policy changes.
Adhere strictly to internal SOPs and government visa guidelines.



• Team Collaboration
• Work with Client Support Officers to get timely client information.
• Liaise with Admission Officers on offer letters and CAS.
Escalate issues or red flags to the Visa Team Lead or Branch Manager.



• Reporting & Documentation
• Maintain proper tracking and database of all active visa cases.
• Submit weekly updates to the Visa Team Lead on assigned clients.
• Record reasons for visa refusals and lessons learned.
Stay updated on latest travel policies and visa changes.

Key Competencies

• Attention to Detail – Spot errors and follow instructions precisely
• Written Communication – Excellent grammar and clarity in SOPs, emails
• Process-Driven – Follows structured visa protocols without shortcuts
• Time Management – Meets deadlines and handles multiple files
• Confidentiality – Handles sensitive personal documents with integrity
• Tech-Savvy – Uses Google Sheets, Forms, CRM & Gmail efficiently
• Problem Solver – Investigates and resolves visa or document issues
• Client-Centered – Focuses on outcomes and minimizing refusals
• Accountability – Takes ownership and follows through reliably
  

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