Job Title: Ticketing Officer
Industry: Travel and Tours
Reports to: Head of Operations
Internal Working Relationships: Ticketing team, Sales, Customer Service, Accounts & Admin
External Working Relationships: Clients, Airline Representatives, Hotel Partners
Location: Maitama, Abuja
Contract Type & Grade Level: Full Time – Monday – Friday Officer 2 (Level 2)
Salary: ₦157,113 monthly
Job Objective **:
The Ticketing Officer provides essential support to the ticketing operations of The Travel Place, ensuring efficient ticket issuance, accurate record-keeping, and excellent customer service. This role is pivotal in maintaining smooth daily operations and supporting sales initiatives.
Key Responsibilities:
- Assist the operations team with flight bookings, reservations, and itinerary planning
- Process ticket and hotel bookings accurately using designated systems
- Handle customer inquiries via phone, email, and in-person interactions
- Maintain up-to-date records of all ticketing transactions and client information
- Support sales teams with ticket promotions and social media campaigns
- Develop and maintain comprehensive knowledge of travel products and services
- Participate in training sessions to enhance ticketing and customer service skills
- Ensure compliance with airline policies and company procedures
Qualifications:
- Diploma in Business Administration, Tourism, Hospitality, or related field
- 1–2 years of relevant experience in a travel agency or ticketing environment (fresh graduates may be considered with relevant training or internships)
- IATA certification or willingness to obtain
Skills & Experience Required:
- Experience in document verification and fraud detection preferred
- Skilled in client interviewing and application assessment
- Strong organisational and communication skills
- Attention to detail and accuracy
- Customer service orientation
- Basic sales and negotiation skills
- Ability to work under pressure
- Team collaboration
Technical Competencies Required:
- GDS systems (Amadeus, Sabre, or Galileo)
- CRM software proficiency
- Microsoft Office (Excel, Word, Outlook)
- Basic knowledge of ticketing systems and travel platforms
If you feel you are a fit for the position, meet the required criteria and would like to apply for the advertised position, kindly email an updated MS Word version of your résumé to recruitmentservices@harobedandassociates.info entering the position applied for and the in the subject line. Be sure to include your contact detail. Please be advised that we are unable to respond to all applicants, but if you are chosen to progress through the application process a member of our team will be in contact.
Job Type: Full-time
Pay: ₦157,113.00 per month
Ability to commute/relocate:
- Abuja: Reliably commute or planning to relocate before starting work (Required)
Education:
- Undergraduate (Required)
Experience:
- Ticketing Officer: 2 years (Required)
Language:
- English fluently (Required)
Location:
- Abuja (Required)
Expected Start Date: 04/08/2025