Technical Support Engineer - M365

TeKnowledge

Software & Data

Company Description

Founded in 2010, TeKnowledge delivers AI-First Expert Technology Services in AI, Customer Experience, and Cybersecurity. We empower businesses and governments to overcome complex technology challenges, transforming it into a simple, practical, and powerful enabler for continuous progress and lasting impact. With 19+ global hubs and over 6,000 experts, we drive impactful, scalable solutions through Advisory & Professional Services, Skilling, Adoption, and Managed Services. Our people-centric culture, deep expertise, and strategic partnerships make us a trusted partner worldwide.
Role Description

This is a full-time on-site role for a Technical Support Engineer - M365 located in Lagos. The Technical Support Engineer will be responsible for providing technical support and troubleshooting Microsoft 365-related issues. Daily tasks include diagnosing and resolving technical incidents, enhancing the customer experience through effective interaction and problem resolution, and maintaining detailed records of support activities within the designated ticketing system.
Qualifications

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• Technical Support and Troubleshooting skills
• Customer Support and Customer Service skills
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work effectively on-site in Lagos
• Bachelor's degree in IT, Computer Science, or a related field
Experience with Microsoft 365 products and services is a plus

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