Tech Hub Associate

Cactus Tech

Admin & Office

Responsibilities:

• Greet and assist walk-in clients in a warm and professional manner.
• Promote upcoming classes and available services, and encourage use of the coworking or hall space.
• Respond to customer inquiries related to services, schedules, pricing, and availability.
• Support parents, children, and adult learners enrolled in tech classes.
• Assist customers with typing, printing, photocopying, and scanning needs.
• Operate basic computer software and troubleshoot common tech issues.
• Help clients navigate the use of public computers or coworking equipment.
• Maintain a clean, well-organized, and professional-looking hub.
• Manage bookings for the coworking space and training/meeting hall.
• Coordinate with instructors and facilitators to ensure class setup is timely and efficient.
• Monitor use of resources and report any maintenance or supply needs.
• Keep daily records of services rendered, customer feedback, and attendance for classes.
• Track payments, receipts, and booking confirmations.
• Support general clerical tasks as needed.
• Build positive relationships with clients and local community members.
Help promote the Tech Hub through word of mouth and community outreach

Requirements:

• Minimum of HND; additional training or certification in admin, IT, or customer service is an advantage.
• Basic computer literacy and familiarity with MS Office, Canva, or Google Docs.
• Strong communication and interpersonal skills.
• Friendly, customer-focused, and willing to learn.
• Ability to work independently and in a team.
• Experience in a front-desk, customer service, or similar role is a plus.
• Excellent at multitasking, proactive problem-solving, and staying organized.
• Deeply committed to youth development and interested in the future of education and technology in Africa.
• Tech-savvy
Passion for impact, systems building and personal growth