Job Title: Staff Outsourcing Lead
Location: Abuja (On-site with frequent client site visits)
Salary: N200k
Reports To: Managing Director
Application Deadline: 15 August 2025
About Eden Solutions & Resources Limited
Eden Solutions & Resources Limited is a leading HR consulting and outsourcing firm headquartered in Abuja, Nigeria. We provide staffing, outsourcing, and HR advisory services to a wide range of clients across multiple sectors. As we expand our outsourcing operations and scale our client services, we are seeking a high-performing, versatile Staff Outsourcing Lead to join our team.
Role Overview
The Client Account & Outsourcing Lead will act as the primary relationship manager for key outsourcing and staffing clients, ensuring all service briefs are handled promptly, service level agreements (SLAs) are met, and client satisfaction remains high. This role requires both strong client-facing skills and internal coordination ability, ensuring outsourcing operations run seamlessly and efficiently.
Key Responsibilities
- Serve as the main point of contact for assigned clients, managing all HR/outsourcing requests.
- Receive, review, and clarify staffing/outsourcing briefs with clients.
- Allocate briefs to recruiters or operations staff and track progress to completion.
- Maintain ≥90% client satisfaction scores on periodic surveys.
- Escalate risks to management with recommended solutions.
- Conduct weekly client check-ins and periodic site visits.
- Oversee outsourcing staff performance, attendance, and compliance.
- Resolve outsourcing staff issues within 48 hours of escalation.
- Coordinate with finance on invoicing, payroll, and expense reconciliations.
- Keep accurate records of all client interactions and briefs.
- Identify and recommend opportunities to upsell Eden services.
- Prepare monthly performance reports for management review.
- Contribute to process improvements for outsourcing and staffing delivery.
KPIs (Key Performance Indicators)
- ≥90% client satisfaction rating.
- 100% of briefs acknowledged within 24 hours, with action plan within 48 hours.
- SLA adherence rate ≥95%.
- No unattended client requests beyond agreed timelines.
- All escalations resolved within 3 working days.
Requirements
- Bachelor’s degree in HR, Business Administration, or related field (Master’s an advantage).
- Minimum 5 years’ experience in client account management, outsourcing, HR consulting, or related field.
- Strong interpersonal, communication, and negotiation skills.
- Proven ability to manage multiple clients and priorities simultaneously.
- Familiarity with Nigerian Labour Law and outsourcing compliance.
- Proficiency in MS Office and CRM/ATS systems.
- High adaptability, resilience, and problem-solving capability.
Compensation & Benefits
- Competitive salary aligned with experience.
- Performance-based incentives.
- Health insurance and pension benefits (after probation).
- Opportunity to work with a leading HR consultancy in a fast-scaling environment.
Job Types: Full-time, Permanent
Pay: Up to ₦200,000.00 per month
Application Deadline: 15/08/2025