Division: Finance
Mission: The Senior Manager, Change Management in the Business Assurance team is responsible for leading and coordinating change initiatives-particularly those driven by IT and Network-that impact MTN Nigeria's revenues, costs, margins and customer experience. The role ensures that such changes are well-governed, risk-informed, and successfully embedded across the business to safeguard financial integrity and enhance operational performance. Key aspects of this role include:
- Driving cross-functional change management for enterprise-wide projects, ensuring financial and operational impacts are identified, assessed, and mitigated.
- Collaborating with IT, Network, Commercial, and Finance teams to embed risk controls and ensure changes are aligned with strategic objectives.
- Ensuring business readiness through structured stakeholder engagement, communication, training, and post-implementation monitoring.
Description:
- Drive change initiatives that support the assurance of revenue, prevention of leakage, and improved return on technology and network investments.
- Collaborate in cross-functional reviews of business processes and change projects to identify control enhancements and operational efficiencies, targeting measurable cost savings and improved financial outcomes.
- Provide risk and control insights during contract and vendor reviews, ensuring that financial impacts are well understood, and MTN’s value creation philosophy is upheld.
- Lead the risk assessment and control integration for enterprise-wide changes, especially those involving IT and Network systems, to ensure financial and operational risks are identified, prioritized, and mitigated during planning and execution.
- Serve as the key Business Assurance representative in change governance forums, providing control and risk insights during the design and rollout of new systems, products, or platforms to prevent revenue leakage and operational disruption.
- Continuously review and enhance internal policies, processes, and procedures to ensure changes are aligned with best practices, evolving business needs, and MTN Nigeria’s commitment to financial integrity and margin protection.
- Support the GM in defining a transformation roadmap for Business Assurance, with clear milestones that strengthen cross-functional collaboration, embed ownership of controls, and promote a culture of risk-aware execution.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Coach and train Revenue Assurance team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Education:
- First degree in Data Analytics/Engineering/Accounting/Finance/Audit/Numerate Disciplines
- Advantageous–Post Graduate Qualification – CISA/CISM/CRISK/MBA/ACA/ACCA/Fraud Certification (CFE).
- Advantageous–Previous telecom/banking fraud experience.
- Fluent in English
Experience: 9 - 17 years’ work experience which includes the following:
- At least 5 years in a Fraud Management role in a global telecommunications company.
- At least 5 years in relevant sector/ industry relevant role, i.e. banking, finance, technology.
- Experience working in a global/multinational enterprise with experience working in emerging markets.
- At least 2 years of experience in systems audit and/or advisory organizations.
- Proven track record of technology transformation involvement and part of the delivery team.
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Obsessions: How We Do It
The behaviors that keep our culture strong and safe.
1. Light It Up!
Always Do This:
🔹 Bring all your heart and all your smarts to us.
Never Do This:
❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.
2. Raise Your Hand. Speak Your Mind.
Always Do This:
🔹 Respectfully but firmly challenge any threat to what we stand for.
Never Do This:
❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.
3. Collaborate. Don’t Isolate.
Always Do This:
🔹 Share what you know and respect what others can teach you.
Never Do This:
❌ Never think that you are great unless you help make others great too.
4. Things Always Get Better Here.
Always Do This:
🔹 Take your own steps forward to improve and strengthen us.
Never Do This:
❌ Never believe or cause others to believe that "not now" means "not ever."
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello Family, where our people are our most critical competitive assets.
If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.
Our Employee Value Proposition enables you to:
🟡 Work with meaning
🟡 Connect to develop
🟡 Thrive in positivity
🟡 Grow with purpose
Live inspired.
It’s a great place to work! Take that bold step and apply today!
*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com
By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).