We are seeking Ericsson Product Configuration Specialist who is responsible for the configuration and optimization of product offerings within the Ericsson Charging System, focusing on rate plans, service bundles, offer IDs, Usage Counters (UC), Usage Thresholds (UT), and Dedicated Accounts (DA) to implement business rules in products. The specialist will manage the product lifecycle, ensure proper integration with charging system components, and ensure that service consumption is as stipulated by the respective business rules. They will work closely with Ericsson's tariff tree, DIAMETER interfaces, and real-time charging components to maintain seamless product configuration and billing.
Key Responsibilities:
· Product Configuration & Rate Plans:
o Configure and manage product offerings in Ericsson’s Charging System, including rate plans, service bundles, and Offer IDs to align with business and customer needs.
o Define usage parameters for services like voice, data, and SMS using Usage Counters (UC) to track service consumption in real-time.
o Configure Offer IDs for various service offerings, ensuring accurate application of charging rules, pricing, and quota management.
· Dedicated Account (DA) Configuration:
o Set up Dedicated Accounts (DA) to manage resource allocation for specific subscribers or services.
o Allocate resources and track credit for services tied to DA, ensuring that consumption (data, minutes, etc.) is deducted from the account correctly.
o Manage balance transfers between DA and ensure accurate quota management for prepaid or postpaid subscribers.
· Usage Tracking with UC/UT:
o Define and configure Usage Counters (UC) and Usage Thresholds (UT) to monitor service usage and ensure that services are consumed within predefined limits.
o Set up Usage Thresholds (UT) that trigger alerts, restrictions, or service suspensions when a subscriber reaches a predefined usage limit (e.g., exceeding data or voice usage).
o Ensure that usage is tracked and billed appropriately using UC and UT parameters to maintain accurate service consumption records.
· Charging Integration & DIAMETER Protocol:
o Integrate DIAMETER protocol for real-time charging and policy enforcement, ensuring seamless communication between the charging platform and network components (e.g., Policy and Charging Rules Function - PCRF).
o Use DIAMETER interfaces to pass Offer IDs, Usage Counters (UC), and Usage Thresholds (UT) during the charging process for accurate rate application and service management.
o Work closely with telecom engineers to ensure that real-time charging is accurately applied, especially for high-volume data and time-sensitive services.
· Testing and Validation:
o Conduct thorough testing of configured products to ensure that Offer IDs, UC, UT, and DA configurations work as expected.
o Test usage thresholds to ensure that service limits and restrictions are applied correctly when the user exceeds the defined quotas.
o Perform end-to-end testing for real-time charging to ensure accurate billing for data, voice, SMS, and other services based on Offer ID and DA configurations.
· Troubleshooting & Issue Resolution:
o Provide expert-level support for product configuration issues, including resolving discrepancies related to Usage Counters (UC), Usage Thresholds (UT), and Offer ID mismatches.
o Investigate and resolve any issues related to DIAMETER interfaces or product configurations affecting real-time charging or product execution.
o Monitor product configurations to ensure they continue to meet business requirements and perform optimally.
· Collaboration:
o Collaborate with product managers, solution architects, and operations teams to align product configurations with business goals.
o Work with Apigee Engineers, API teams, and DevOps to integrate product offerings with other systems and ensure consistent charging and performance.
o Coordinate with QA teams to develop and execute testing plans that ensure product configurations are fully validated before deployment.
· Documentation & Knowledge Sharing:
o Document all product configurations, including Offer IDs, Usage Counters (UC), Usage Thresholds (UT), Dedicated Account (DA) parameters, and related processes.
o Provide internal training and guidance on the Ericsson Charging System, product configuration procedures, and troubleshooting techniques to other teams.
Qualifications:
· Educational Background: Bachelor’s degree in Computer Science, Telecommunications, Engineering, or a related field.
· Experience:
o Proven experience with Ericsson Charging Systems (e.g., Charging Data Function (CDF), Policy Control, DIAMETER).
o Hands-on experience in product configuration, including defining rate plans, service bundles, Offer IDs, and Dedicated Accounts (DA).
o Strong understanding of Usage Counters (UC), Usage Thresholds (UT), and their role in real-time charging.
o Experience working with DIAMETER and telecom protocols to enable real-time charging and policy enforcement.
o Familiarity with cloud platforms, API management, and integration platforms.
· Technical Skills:
o Deep knowledge of Ericsson Charging Systems and Tariff Tree configuration.
o Expertise in telecom protocols (e.g., DIAMETER, CAMEL, SS7).
o Familiarity with cloud computing platforms (e.g., Google Cloud, AWS, Azure).
o Proficient in SQL for data querying and API integrations.
· Analytical Skills: Ability to analyze complex service configurations and troubleshoot issues related to real-time charging, Usage Counters, and thresholds.
· Problem-Solving: Strong troubleshooting skills with a focus on real-time and accurate billing.
· Communication: Excellent communication skills, both verbal and written, to interact with cross-functional teams and document configurations.
Desired Skills:
· Experience with Ericsson BSS/OSS systems and integration with charging platforms.
· Knowledge of cloud-based services and how to integrate them with telecom billing systems.
· Understanding of API management and service orchestration in telecom environments.
Job Type: Contract
Contract length: 12 months
Pay: ₦5,000,000.00 - ₦9,000,000.00 per month
Application Question(s):
- Are you familiar with cloud platforms, API management, and integration platforms? Pls explain
- Do you have strong understanding of Usage Counters (UC), Usage Thresholds (UT), and their role in real-time charging.? briefly explain
- Are you open to Hybrid work mode?
Education:
- Master's (Required)
Experience:
- Ericsson Charging Systems : 8 years (Required)
- Product Configuration defining rate plans: 8 years (Required)
- DIAMETER and telecom protocols : 7 years (Required)
- Ericsson BSS/OSS systems to charging platforms: 8 years (Required)