- Are you smart, driven, and passionate about hospitality? Do you thrive in fast-paced environments where every decision impacts customer satisfaction and sales performance?
- We’re on the lookout for an Operations Coordinator to join our dynamic team at one of the city’s fastest-growing Quick Service Restaurants and lifestyle Hotspots. This role is perfect for someone who can juggle people management, customer satisfaction, and backend coordination — all while driving sales and solving real-time challenges.
Responsibilities
- Daily Operations Management: Coordinate and oversee smooth day-to-day operations of both the restaurant and hotspot, ensuring excellence in food service, cleanliness, and ambiance.
- Sales Monitoring & Target Execution: Actively track daily sales performance, upsell strategies, and team targets — ensuring revenue goals are consistently met or exceeded.
- Team Supervision: Lead and manage floor staff, cashiers, kitchen assistants, and cleaners — scheduling shifts, resolving conflicts, and boosting team morale to keep service efficient and energetic.
- Customer Service Excellence: Monitor service delivery during peak hours, address customer issues swiftly, and ensure every guest leaves satisfied and eager to return.
- Problem Solving on the Go: Be the first responder to issues as they arise — from supply delays to staff gaps or customer concerns — and implement quick, smart solutions.
- Stock & Supply Coordination: Work closely with the inventory and kitchen team to ensure timely replenishment of supplies and minimal waste.
- Process Improvement: Identify operational gaps and suggest improvements to enhance speed, service quality, and profit margins.
Who We’re Looking For
- Smart, proactive, and commercially minded.
- Experienced (minimum 2 years) in QSR, lounge, hospitality, or F&B environments.
- Sales-driven with a strong understanding of customer behavior and upselling tactics.
- A natural people manager with leadership instincts and emotional intelligence.
- Great at thinking on your feet and resolving challenges without drama.
- Strong communication and multitasking skills.
- Comfortable working weekends, evenings, and under pressure.
Salary
N200,000 - N250,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV to: hr@folixxhospitality.com usingthe Job Position as the subject of the mail.