About Verto: At Verto, we're actively democratising global finance, empowering businesses in Emerging Markets with seamless payment and liquidity solutions that have already led to billions in annual processing. Recognised as 'Fintech Start-Up of the Year' and a Milken-Motsepe Prize winner, we offer you the unique opportunity to join a rapidly growing, award-winning innovator where your work directly drives financial inclusion and global economic growth. Be part of a dynamic, world-class team that values impact, fosters continuous development, and champions an inclusive culture where your contributions truly matter.
We are seeking a talented and motivated Onboarding Acceleration Specialist to join our growing team.
What You'll Be Doing:
Work closely with the Sales and Onboarding teams to ensure a smooth and efficient client transition.
Provide personalized support and guidance to clients throughout the onboarding journey, helping them with Customer Due Diligence (CDD) requirements.
Proactively identify and resolve potential roadblocks or delays in the onboarding process, such as missing or inconsistent client information.
Monitor and track onboarding progress against established timelines and key performance indicators.
Identify opportunities for process improvement and contribute to the ongoing optimisation of the onboarding function.
What You Need:
Bachelor's degree in Business, Management, or a related field.
2+ years of experience in onboarding, project management, or a related field.
Demonstrated ability to manage projects and coordinate multiple stakeholders.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
We will not be able to progress your application without all the above skills/qualifications.
What We'd Like To See:
Experience working in a fast-paced, dynamic environment.
Familiarity with financial onboarding best practices and technologies.
Understanding and interpreting Know Your Customer (KYC) and Know Your Business (KYB) documentation requirements for different countries.
Our Interview Process:
Step 1: Initial Call - A brief chat with our Talent Acquisition team to discuss your experience and interests.
Step 2: Aptitude Test
Step 3: Team Call - A call with two of the local team to talk through the specific requirements of the role and how your experience aligns.
Step 4: Case Study Presentation - We’ll test how you respond to real life scenarios, how you approach solving problems and creating process improvements.
Step 4: Offer - We aim to make a decision quickly after the final interview.
Diversity & Inclusion at Verto: Verto is an equal opportunities employer and we value diversity , anyone seeking employment at Verto is considered based on Merit,Competence, Qualifications and their Talent . We are proud to be a truly international team and we do not discriminate in our hiring process.