Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in business intermediary, outsourcing, and professional services (consulting and training) delivered through a strong network of associates and partners. Our operations are guided by best practice frameworks across multiple regions, including Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya, Cameroon, the Democratic Republic of Congo, and Uganda.
We are currently recruiting to fill the position of Officer, Programs Management & Delivery Support. This role will provide governance, coordination, and operational support to ensure effective planning, execution, and monitoring of programs and initiatives. The officer will be responsible for developing and maintaining program templates and documentation such as project charters, RAID logs, and reports, while ensuring alignment with delivery standards, timelines, and organizational objectives. In addition, the position will play a key role in strengthening delivery practices through knowledge management, methodology development, and effective resource allocation.
Job Description
Key Responsibilities
- Program Planning & Execution
- Assist in developing program plans, schedules, and budgets in alignment with strategic priorities.
- Support subject matter experts (SMEs) and key stakeholders in defining objectives, deliverables, and success metrics.
- Coordinate program activities and ensure timely completion of milestones.
- Schedule and allocate consultants to projects based on skills, availability, and utilization targets.
- Governance & Documentation
- Develop and maintain standard program/project management templates, including project charters, RAID logs, status reports, and change request forms.
- Ensure all program documentation complies with governance standards and is easily accessible to stakeholders.
- Maintain central repositories for project documentation, frameworks, and templates.
- Create reusable methodologies, tools, and delivery frameworks to standardize delivery across engagements.
- Monitoring, Reporting & Control
- Track program performance against agreed KPIs and deliverables.
- Prepare and update dashboards, program reports, and executive summaries.
- Maintain risk and issue registers, escalating items where required.
- Support compliance with organizational program governance frameworks.
- Stakeholder Coordination
- Schedule and facilitate meetings, workshops, and stakeholder briefings.
- Follow up on action items and ensure timely resolution of issues.
- Support collaboration between internal teams and external partners to ensure delivery alignment
- Process Improvement & Knowledge Management
- Identify and recommend opportunities to streamline delivery processes.
- Conduct post-program reviews and document lessons learned.
- Capture, organize, and share project knowledge, best practices, and institutional learnings to strengthen delivery capabilities.
- Enhance and update templates to reflect best practices and lessons learned.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Project Management, Business Administration, or other related field.
- Minimum of 2–3 years of proven experience in program or project management, preferably within a consulting environment.
- Professional certification in project management (such as PRINCE2, PMP, CAPM, or Agile/Scrum) is highly desirable.
- Proven experience in developing and managing program documentation, templates, dashboards, and governance frameworks.
- Strong background in scheduling, resource planning, and workload allocation across multiple projects.
- Demonstrated ability to apply process improvement methodologies and create standardized tools/frameworks for delivery.
- Excellent analytical and problem-solving skills, with the ability to track performance metrics and ensure alignment with organizational objectives.
- Proficiency in project management and collaboration tools (e.g., MS Project, Asana, Jira, Trello, SharePoint, or equivalent).
- Strong interpersonal and communication skills, with the ability to coordinate multiple stakeholders across different teams and regions.
- High attention to detail, organizational discipline, and ability to manage competing priorities under pressure.