Position: NYSC Retail Associate (Shop Floor)
Overall Purpose:
We're looking to hire an NYSC retail associate to join our retail store team. You will be tasked with delivering exceptional customer experiences, upholding the brand standards, and maintaining impeccable store presentation to drive customer loyalty and support store operations.
Key Responsibilities:
1. Customer Service Excellence:
- Provide warm, knowledgeable assistance to customers, addressing inquiries and resolving issues promptly.
- Build lasting customer relationships to foster loyalty and repeat business.
- Process transactions accurately via POS systems and handle returns/exchanges efficiently.
2. Store Standards & Visual Upkeep:
- Execute daily visual merchandising directives (e.g., restocking, product displays, signage) to align with the brand's identity.
- Maintain a clean, organized, and safe store environment (sales floor, fitting rooms, cash wrap).
- Ensure all products are correctly tagged, priced, and presented to visual guidelines.
3. Operational Support:
- Assist in inventory tasks: stock receiving, replenishment, cycle counts, and shrinkage prevention.
- Report maintenance issues, security concerns, or safety hazards to management immediately.
- Adhere strictly to company policies, loss prevention protocols, and operational standards.
Required Skills & Competencies:
- Customer-Centric: Friendly, empathetic, and solution-oriented with strong interpersonal skills.
- Brand Ambassador: Passion for the brand's design ethos and ability to embody brand voice in customer interactions.
- Detail-Oriented: Keen eye for visual presentation, organization, and cleanliness.
- Team Collaboration: Works effectively with colleagues to maintain a positive store environment.
- Adaptability: Thrives in fast-paced retail settings and handles multitasking with composure.
- Basic Tech Proficiency: Comfort using POS systems and retail software (training provided).
Required Qualifications & Experience:
- High school diploma or equivalent.
- 1+ year in retail, hospitality, or customer-facing roles (fashion/home goods preferred).
- Experience maintaining visual standards in a design-conscious environment is a plus.
- No management/financial duties required, exclusive focus on service, upkeep, and brand consistency.
Job Type: Full-time
Pay: ₦150,000.00 - ₦200,000.00 per month
Application Deadline: 22/08/2025