MFU Lab Technician

BrandCo Nigeria Limited

Research, Teaching & Training

Company Description

BrandCo Nigeria Limited focuses on identifying high-street brands that appeal to the urban African consumer and delivering these through world-class retail experiences. We understand each brand's offering and tailor it to match consumers' shopping habits and preferences in our target markets. With dedicated customer service and a unique product range, we provide stylish and innovative designs for our dynamic, style-conscious customers. Our close partnerships with top brands allow us to consistently offer the best ranges from their favorite brands.

Role Description

• Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint.

• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint of MakerLab.

• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.

• Responsible for the execution of the designated consumer touchpoint of Maker Lab.

• Accountable for the seamless execution of Makerlab activation events, in collaboration with the team.

• Supports the Activation team and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.

Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.

• Creates and drives a service culture by ensuring all activities are centred on the consumer.

• Positively communicates and role models the Brand Values.

• Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise.

• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.

• Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint

• Take full ownership of key performance indicators relevant to stages of consumer engagement
  

Knowledge, Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.

• Excellent networking skills and customer relationship management.

• Knowledge and skills in driving financial results through Consumer Experience Services.

• Is confident in using various digital tools and applications as a method to best service the consumer.

• Has a background in arts and product knowledge.

• Has a background in retail sales and/or in a customer service facing role.

• Demonstrates the ability to lead a team to commercial and customer service goals.

• Ability to work in high-stress situations effectively without compromising their team’s success
  

Education Requirements;

• Bachelors degree in business, retail management, or related field experience.

• Minimum 4 years’ experience working in a sports/fashion consumer & commercial focused retail environment.

• Experience in managing high level retail image and delivering consumer in-store experience
  

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