Job Summary:
The Lounge Supervisor is responsible for overseeing the daily operations of the lounge to ensure an excellent customer experience, maintain high standards of cleanliness and service, supervise staff, and ensure compliance with health and safety regulations. This role requires a hands-on leader who can manage both staff and customer interactions with professionalism and efficiency.
Key Responsibilities:
- Supervise daily operations of the lounge, including service delivery, cleanliness, and staff performance.
- Ensure high levels of customer satisfaction through excellent service and guest engagement.
- Train, schedule, and manage lounge staff (waiters, bartenders, cleaners, etc.) to ensure adherence to company standards.
- Handle customer complaints, feedback, and special requests professionally and promptly.
- Monitor inventory of food, beverages, and supplies, and coordinate with procurement to restock as necessary.
- Enforce hygiene, safety, and sanitation standards in compliance with company policy and regulatory requirements.
- Coordinate with kitchen and bar staff to ensure timely and accurate service.
- Maintain proper documentation, including staff attendance, shift reports, and incident logs.
- Assist in creating and implementing promotions or events to drive lounge traffic and revenue.
- Report any maintenance or operational issues to management promptly.
Requirements & Skills:
- Proven experience in a supervisory or team lead role in the hospitality or lounge industry.
- Excellent customer service and interpersonal skills.
- Strong leadership, organizational, and problem-solving abilities.
- Good understanding of food and beverage operations.
- Knowledge of hygiene and health & safety standards.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in POS systems and basic computer skills is an advantage.
- Minimum of OND/HND/Bachelor's degree in Hospitality Management or related field (preferred).
Job Type: Full-time
Pay: ₦100,000.00 - ₦120,000.00 per month
Application Question(s):
- Are you living in or living close to Ajah, Lagos?