IT Support Analyst

Bristow Group

Software & Data

Essential Functions :

• Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
• Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
• Performing routine inspections and upkeep of existing installations
• Configure and troubleshoot mobile devices, iPads, and iPhones
• Escalating complex problems to the appropriate support teams
• Prepare reference material and user guides
• Ability to lift and carry 50 lbs. of computer equipment
• Liaise with company’s technology vendors for prompt rectification of any problems or emergencies
Coordinate with other IT infrastructure and application groups to provide ‘boots on the ground’ support to resolve incidents

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