Our client in the QSR Industry requires a Human Resources Manager to join their team.
Position- Human Resources Manager
Location- Ikeja , Lagos
Type- Full Time/ Onsite
Role Summary
As Human Resources Manager, you will lead the end-to-end HR strategy and execution across Sweet Sensation’s multiple locations. You will play a critical role in driving organizational performance, workforce engagement, compliance, and talent growth within a fast-paced, customer-focused environment. The ideal candidate is both strategic and hands-on — capable of designing scalable systems while effectively managing day-to-day HR operations across multiple locations. You will also ensure that HR policies and people practices are aligned with the company’s goals and culture, supporting both accountability and a thriving employee experience.
Key Responsibilities:
1. Talent Acquisition & Workforce Planning
· Lead full-cycle recruitment for head office, outlet, and factory roles, from job design to onboarding.
· Develop data-driven sourcing strategies to attract high-performing talent in a competitive market.
· Oversee structured and engaging onboarding experiences that reflect the companys brand.
2. People Operations & Employee Relations
· Act as a trusted liaison between staff and management, fostering a values-driven culture.
· Address and resolve employee concerns, grievances, and disciplinary matters with fairness and professionalism.
· Champion initiatives that promote a positive, respectful, and productive work environment.
3. Policy, Compliance & HR Administration
· Ensure compliance with federal and state labor laws, health & safety standards, and internal SOPs.
· Maintain up-to-date HR policies, employee handbook, and procedural documentation.
· Oversee attendance, payroll coordination, staff records, and statutory remittances in collaboration with relevant units.
4. Learning, Development & Capability Building
· Design and deliver training programs that enhance technical, soft, and leadership skills across staff tiers.
· Partner with department heads to drive learning pathways, succession planning, and career development.
· Evaluate training effectiveness and maintain learning records for compliance and planning.
5. Performance & Execution Management
· Lead and embed performance management systems, including KPIs, appraisals, and feedback loops.
· Support line managers in developing performance improvement plans and coaching conversations.
· Analyze HR and performance metrics to identify trends, risks, and opportunities for improvement
6. Retention, Engagement & Culture
· Drive employee engagement initiatives and internal communications that boost morale and productivity.
· Lead exit interview processes and synthesize learnings into actionable retention strategies.
· Champion a culture of recognition, growth, and alignment with the company’s mission and values
Required Qualifications & Experience:
· Bachelor’s degree in Human Resources, Industrial Relations, Business Administration or related field. (Master’s degree and/or CIPM certification is a strong advantage.)
· Minimum of 7–10 years progressive HR experience, including at least 5 years in an HR leadership role.
· Proven HR experience in a QSR, FMCG, hospitality, or multi-unit environment is highly desirable.
Key Competencies:
· Deep knowledge of Nigerian labor law, HR best practices, and performance management systems.
· Strong interpersonal and conflict-resolution skills, with emotional intelligence and professional discretion.
· Results-driven and execution-oriented, with the ability to lead through influence.
· Proficiency in HRIS, Microsoft Office Suite, and familiarity with payroll systems.
Interested candidates should send their CVs to peridotforte@gmail.com using the position as the subject of the email on or before September 15, 2025.
Job Type: Full-time
Application Deadline: 15/09/2025