HR Officer

Company Overview

Dailies Mart is a premier retail store dedicated to meeting the daily needs of every home in the communities we serve. Our mission is to consistently exceed customer expectations by providing quality goods and services at great value and price. Through a highly motivated workforce, we strive to ensure that every customer enjoys a seamless and positive shopping experience at our outlets.

Job Description

The HR Officer at Dailies Mart will support the full spectrum of human resource functions to ensure a productive, compliant, and motivated workforce. The role will focus on recruitment, performance management, employee relations, training, HR operations, and workplace wellness, aligning people practices with Dailies Mart’s mission of delivering superior customer experiences.

Key Responsibilities

Recruitment and Onboarding

• Collaborate with department heads and store managers to identify workforce gaps and prepare job descriptions.

2. Employee Relations

• Maintain an open-door policy to handle grievances, complaints, or queries with confidentiality and fairness.
• Investigate disciplinary issues objectively and support documentation and resolution processes.
• Promote conflict resolution practices through mediation and coaching sessions.
• Foster a positive and respectful workplace by encouraging team bonding and professional conduct.
• Develop and implement employee feedback mechanisms (e.g., pulse surveys, suggestion boxes).
• Maintain a consistent disciplinary process and follow-up actions in line with labor law requirements.

3. Performance Management

• Drive the annual and mid-year performance review process and support departments with performance appraisal guidance.
• Track and analyze staff performance data to identify high performers and low performers.
• Collaborate with supervisors to establish SMART goals and performance improvement plans (PIPs).
• Coordinate monthly or quarterly performance review meetings with key departments.
• Align individual KPIs with broader store goals such as customer satisfaction, sales conversion, and productivity.
• Recognize and document outstanding performance and contributions.

4. Training and Development

• Develop an annual training calendar aligned with operational and customer service needs.
• Identify training needs through performance reviews, observations, and staff feedback.
• Organize internal or external customer service, product knowledge, safety, and leadership training.
• Track training attendance and completion rates and maintain training logs.
• Evaluate training outcomes through pre-and post-assessments, feedback forms, and on-the-job performance.
• Promote a culture of learning by encouraging cross-training and mentorship initiatives.

5. Policy Implementation and Compliance

• Maintain and update the staff handbook and HR policies in line with changing labor laws and company growth.
• Conduct periodic training on HR policies, code of conduct, and anti-harassment regulations.
• Ensure all policies are applied consistently across departments and branches.
• Conduct periodic HR audits to ensure compliance with documentation and internal controls.
• Liaise with legal or compliance consultants to manage sensitive HR or disciplinary matters.
• Maintain thorough documentation of all policy violations and corrective actions.

6. Compensation and Benefits Administration

• Collate attendance and overtime records for monthly payroll processing.
• Work with the finance/account department to ensure accurate salary disbursement.
• Administer employee benefits such as health plans, paid leave, and holiday schedules.
• Ensure timely registration and contributions to statutory bodies (e.g., PENCOM, NHF, NSITF).
• Assist in salary benchmarking and advise management on market-competitive pay structures.
• Handle payroll queries, resolve discrepancies, and provide payslip breakdowns to staff.

7. Health, Safety, and Well-being

• Ensure compliance with workplace safety standards and sanitation requirements.
• Coordinate periodic safety drills, first aid training, and fire safety education.
• Monitor and report workplace hazards, incidents, or near-misses, ensuring prompt resolution.
• Encourage mental wellness practices through informal check-ins and wellness initiatives.
• Support staff with workplace stress management resources and referrals where needed.
• Collaborate with store management to enforce PPE use and hygiene protocols.

8. HR Operations & Reporting

• Maintain accurate HR records such as employee files, contracts, warnings, and leave data.
• Manage HR databases (digital and manual) to track headcount, turnover, and attrition trends.
• Generate weekly, monthly, and quarterly reports on HR activities, staffing levels, and disciplinary trends.
• Maintain proper documentation for audits, compliance checks, or investigations.
• Process employee letters such as confirmation letters, leave approvals, and ID cards.
• Coordinate exit processes, conduct exit interviews, and update termination records.

9. Team Support & Collaboration

• Promote interdepartmental communication and teamwork by facilitating joint staff meetings or activities.
• Support store-wide initiatives such as retail campaigns, stocktake events, and customer service week.
• Assist in organizing staff retreats, team bonding sessions, and appreciation days.
• Promote accountability among team members through regular coaching and check-ins.
• Collaborate with store leadership to align HR practices with business goals and customer feedback.
• Post job advertisements across appropriate platforms and manage applications received.
• Screen CVs and shortlist candidates in line with defined selection criteria and store culture fit.
• Schedule and conduct structured interviews and assessments.
• Coordinate background checks, references, and offer letter processing.
• Prepare onboarding schedules and induction materials aligned with store operational policies.
• Orient new hires on company mission, expectations, and daily operations.
• Ensure new employees complete required documentation and are properly assigned to supervisors for follow-up integration.

Qualifications & CompetenciesEducational Background

• Bachelor's degree in Human Resource Management, Business Administration, Industrial Relations, or related fields.
• HR certifications (e.g., CIPM, SHRM, HRCI) will be an advantage.

Experience

• 3–5 years in a generalist HR role, preferably within retail, FMCG, hospitality, or service-focused environments.
• Practical experience in managing frontline staff, shift workers, or store-based operations.

Skills

• Strong knowledge of Nigerian labor laws and HR best practices.
• Excellent interpersonal and communication skills (verbal and written).
• Proficient in Microsoft Office Suite and basic HRIS tools.
• Strong organization, attention to detail, and multi-tasking ability.
• Conflict resolution, coaching, and negotiation skills.

Personal Attributes

• High integrity and professionalism in handling confidential information.
• A proactive, people-focused mindset with strong customer service orientation.
• Ability to remain calm under pressure and resolve workplace issues fairly.
• Adaptable and solution-oriented with a commitment to continuous improvement.

Working Conditions

• Based at the head office or assigned retail branch; occasional travel to store locations across regions.
• May involve weekend or late-hour shifts during peak retail periods, store audits, or HR emergencies.

Location: Dailies Mart Retail Store (Lekki, Lagos).

• Job Type: Full-time.

Job Type: Full-time

Pay: ₦80,000.00 - ₦100,000.00 per month

Education:

• Undergraduate (Preferred)

Experience:

• Human resources, Administrative and Operational support etc: 3 years (Preferred)

Location:

• Lagos (Required)