Key Responsibilities
- Oversee daily dormitory operations including housekeeping, catering, security, and general upkeep.
- Coordinate repairs, maintenance work, and facility inspections to ensure all living areas are in excellent condition.
- Manage dormitory supplies such as cleaning materials, toiletries, and bedding.
- Serve as the main point of contact for dormitory residents, addressing concerns promptly and professionally.
- Ensure smooth communication between Chinese residents and local staff, supporting language and cultural understanding.
- Organize and enforce dormitory rules, regulations, and safety guidelines.
- Supervise dormitory support staff including cleaners, cooks, and security guards.
- Liaise with external vendors for catering, laundry, pest control, and maintenance services.
- Monitor vendor performance to ensure service quality.
- Ensure compliance with health, safety, and hygiene standards.
- Conduct regular safety drills and inspections.
- Maintain accurate records of occupancy, maintenance schedules, and incident reports.
- Prepare and manage dormitory operational budgets.
- Track expenses and ensure cost-effective operations without compromising quality.
- Submit periodic reports to management on dormitory status, incidents, and improvements
- Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or related field.
- 4+ years’ experience in property management, hotel management, or staff accommodation operations.
- Experience working with Chinese expatriates or in a multicultural environment is highly preferred.
- Strong interpersonal and problem-solving skills.
- Ability to communicate effectively in English; Mandarin proficiency is a strong advantage.
- Knowledge of health, safety, and hygiene regulations.
- Strong organizational skills with attention to detail.