Job Title: Operations Manager
Location: Buddiez Hotel, [Independence Layout, Enugu State]
Employment Type: Full-Time
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About Buddiez Hotel:
Buddiez Hotel is a charming boutique hotel dedicated to providing personalized service and unique experiences for our guests. Our commitment to exceptional hospitality and attention to detail sets us apart in the industry. As we continue to grow, we are looking for an experienced and dynamic Operations Manager to join our team and help us maintain our high standards.
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Job Summary:
The Operations Manager at Buddiez Hotel will oversee all daily operations, ensuring a seamless and enjoyable experience for our guests. In this pivotal role, you will manage the front office, housekeeping, food and beverage services, and guest relations while leading a dedicated team to create a welcoming atmosphere. Your leadership will be essential in optimizing operational efficiency, driving profitability, and enhancing guest satisfaction.
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Key Responsibilities:
- Oversee the daily operations of the hotel, ensuring a high standard of service across all departments.
- Manage staff training and development programs to foster a motivated and capable team.
- Implement and monitor operational policies and procedures to maintain quality assurance.
- Control budgets and manage financial performance to maximize profitability.
- Ensure compliance with health, safety, and regulatory standards.
- Handle guest complaints and feedback promptly to maintain a positive experience.
- Collaborate with other department heads to align strategies and enhance overall operations.
- Conduct regular inspections of facilities and guest areas to ensure cleanliness and functionality.
- Analyze performance metrics and identify areas for improvement.
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Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- 3-5 years of experience in hotel management or operations, with a strong understanding of boutique hotel dynamics.
- Exceptional leadership and team management skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Knowledge of budgeting, financial management, and marketing strategies in the hospitality industry.
- Proficiency in hotel management software and Microsoft Office Suite.
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What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A creative and collaborative work environment.
- Employee discounts and perks at Buddiez Hotel.
Job Type: Full-time
Pay: ₦90,000.00 - ₦120,000.00 per month
Ability to commute/relocate:
- Enugu: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel Operations/Manager: 3 years (Required)
Location:
- Enugu (Required)
Application Deadline: 31/05/2024