We are currently recruiting for a Helpdesk Sales Officer at So Fresh. So Fresh is a healthy food company with outlets across Nigeria. At So Fresh, we believe food should be fresh and close to nature as much as possible, hence we create tasty, fresh, delicious healthy food options.
Job Summary: The Helpdesk Sales Officer will conduct So Fresh’s retail activities exclusively online. This involves serving customers by providing product and service information, resolve customers’ concerns, complaints and obtain feedback and ensure sales are closed at the stipulated time.
Location(s): Opebi, Ikeja
Job Description:
- Responsible for the smooth running of the online retail store of So Fresh.
- Liaise with customers to follow up on resolution of complaints or clarification of orders made.
- Document customer complaints, resolution, and root causes if possible.
- Stay abreast of all So Fresh posts on all social media platforms per time.
- Promptly respond to customers’ comments, direct messages, enquiries, email, and complaints in an appropriate manner.
- Monitor all online orders via social media platform, email and website.
- Properly process all online orders via social media platform and website and send to corresponding personnel.
- Manage the front end of the So Fresh website to manage sales.
- Intermittently check all So Fresh social media handles in order to respond to customers promptly.
- Utilize the online sales channel to advance the company’s sales agenda.
- Perform data analysis of key metric and related sales targets via the website, social media, email etc.
- Prepare report on the effectiveness of marketing communications across all channels.
Requirements:
- Minimum of B.SC, HND certificate in a relevant field
- 1 -3 years’ experience in helpdesk/customer service in the food industry
- Proven experience as an Online Sales Officer or similar role
- Experience with B2C sales on social media and website
- Working knowledge of customer service principles & practices
- Willingness to work on a shift basis and weekends.
- Possess excellent telephone etiquette.
- Ability to always remain professional and courteous with customers.
- Computer literacy is highly required.
- Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
- Candidate must live close to the desired work location: Opebi, Ikeja.
Job Type: Full-time
Pay: ₦80,000.00 - ₦100,000.00 per month