- We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers.
- You will address complaints and go the extra mile to make sure our guests are satisfied.
- In this role, you should be an excellent communicator who can stay positive when facing difficult situations.
- You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
- Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Duties and Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customers complaints.
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements and Skills
- Interested candidates should possess a relevant qualifications.
- Familiarity with hospitality industry standards.
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills.
Salary
N100,000 - N150,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV to: vistaluxhr@gmail.com using the Job Position as the subject of the mail.