Job Title: Facility Manager (with experience in spa, retail, or hospitality)
Level: Middle Management
Location: Victoria Island, Lagos
Reports To: Head of Operations
Supervises: Facility Officer
About our client
Our client is an Agri-beauty farm to skin brand, the first and only personal care manufacturer in Nigeria to operate a fast-growing premium wellness & spa brand in conjunction. They work relentlessly towards our vision of putting Africa on the map in the global skincare & wellness industry, poised to significantly contribute to the personal grooming & wellness market share.
The company exists to display that African ingredients and their potent benefits will not just remain local; they stand for international best standards and quality.
They are comprised of a wellness day spa with multiple locations, farm to skin retail products, a wholesale & amenity product line for spa's, hotels, and airlines, a training institute and a franchise.
Job Objective/Purpose of Job
The Facility Manager is responsible for overseeing the maintenance, safety, functionality, and efficiency of all physical locations operated by the company. This includes ensuring that facilities are well-maintained, compliant with health and safety standards, and support the smooth running of daily operations across spas, offices, and manufacturing environments.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
Facility Maintenance & Upkeep
▪ Manage day-to-day operations of all the company's facilities, ensuring a clean, safe, and functional environment.
▪ Oversee the maintenance, repair, and servicing of equipment, HVAC, plumbing, lighting, and electrical systems.
▪ Schedule and supervise regular inspections, preventive maintenance, and emergency repairs.
Vendor & Contractor Coordination
▪ Liaise with artisans and service providers (electricians, plumbers, AC technicians, etc.) for timely and quality service delivery.
▪ Supervise onsite work to ensure standards and deadlines are met.
▪ Verify and document vendor activities and invoices for accuracy
before payment processing.
Health, Safety & Compliance
▪ Ensure all facilities meet health and safety regulations.
▪ Monitor fire extinguishers, emergency exits, lighting, and other compliance standards.
▪ Report hazards, ensure repairs are done, and support incident documentation.
Facility Support & Logistics
▪ Support facility setup for meetings, events, or new spa openings.
▪ Maintain inventory of facility tools, materials, and equipment.
▪ Monitor utilities (water, power, etc.) and report unusual usage or outages.
Health, Safety & Compliance
▪ Prepare and manage the facility management budget, including maintenance, repairs, utilities, and equipment.
▪ Identify opportunities to reduce costs while maintaining high-quality service standards.
▪ Track and report on facility-related expenses, ensuring alignment with approved budgets.
Reporting &Documentation
▪ Maintain daily or weekly facility checklists and incident logs.
▪ Provide regular reports on facility status, pending repairs, vendor performance, and recommendations.
▪ Track and document costs related to facility maintenance.
KPIS
Functional Goals
Objective Key Area
1 Facility Maintenance & Functionality
Key Result
Ensure that all the company's facilities are clean, functional, and in good working condition.
At least 95% of facility issues are resolved within 48 hours of being reported.
KPI
Average Resolution Time
Objective Key Area
2 Vendor and Artisan Coordination
Key Result
100% of timely scheduled maintenance and repair tasks are completed without rework or escalation.
KPI
Task completion rate
3 Reduce Facility Operating Costs Without Compromising Standards
Key Result
Achieve 15% reduction in facility operating expenses year-on-year.
KPI
Monthly/quarterly facility spend compared to budget.
4 Record keeping
Key Result
100% compliance with records management policies and procedures
KPI
Rating of Compliance
Behavioural Goals (Based on the organization's Core Values)
1 NURTURE: Demonstrate a sense of responsibility and ownership in tasks, providing
guidance and support to team members while maintaining high work efficiency and
quality.
2 UNBRIDLED SERVICE: Provide exceptional service to customers, employees and other
stakeholders, demonstrating enthusiasm and a strong work ethic while effectively
communicating and negotiating to meet their needs.
3 STEWARDSHIP: Demonstrate accountability and reliability in managing resources,
ensuring effective cost control and optimization to achieve company objectives.
4 INTEGRITY: Uphold the highest standards of integrity, demonstrating professional
knowledge, skills and expertise while adhering to company policies and procedures.
5 INNOVATION: Embrace innovation and continuous learning, applying new knowledge
and techniques to improve work efficiency and contribute to the achievement of
company objectives.
Personal Development Goals
1 Training Attendance
2 Commitment to Self Development (Personal Training)
Education/ Professional Qualification:
● Bachelor’s degree in Facility Management, Engineering, Building Technology, or related field.
● Budgeting and reporting skills.
● Good attention to detail, organization, and time management.
● Ability to multitask and respond quickly to facility issues.
Experience:
▪ 5+ years of experience in facility or property management (experience in spa, retail, or hospitality is a plus).
▪ Knowledge of building systems (electrical, plumbing, mechanical), maintenance procedures, safety standards, and regulatory requirements.
▪ Strong vendor coordination and supervision skills.
KEY SKILLS & COMPETENCIES REQUIREMENTS:
Functional/Technical:
▪ Very good organisational skill
▪ Attention to detail
▪ Exceptional Time Management skills
▪ Good communication skills both written and verbal
▪ Able to carry out instructions accurately
▪ A knowledge of every material needed to run the spa smoothly
▪ Excellent communication and leadership skills
Behavioural:
▪ Flexible and reliable attitude to working arrangements
▪ Good negotiation skills
▪ Ability to work alone as well as a team
▪ Adaptable, friendly, polite, courteous
▪ Physically fit to undertake the role
▪ Outstanding analytical thinking
▪ Integrity and highly confidential
Method of Application
Interested and qualified candidates should send their CVs to recruitment@stresertintegrated.com using FM-O-25 as subject of the mail.
Job Type: Full-time
Application Deadline: 15/09/2025