Today
Customer Support Personnel
IE-Hub Limited
Admin & Office
Lagos Full Time
Education NGN 75,000 - 150,000
Easy Apply
Skills Required
communication team player multitaskingJob Summary
As a customer support person in the study abroad sector, you will communicate with prospective students.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Provide timely and accurate information to students about international universities, application procedures, program options, tuition fees, and visa requirements.
- Respond to student inquiries via phone, email, WhatsApp, and in-person meetings.
- Assist students with preparing and submitting university applications, gathering required documentation, and meeting admission deadlines.
- Offering guidance and addressing queries related to study destinations and applications. Ensuring a smooth and supportive experience throughout the application process.
Requirements:
- Minimum of a degree in business administration, communication, or a related field.
- Previous experience in a customer-facing or support role is an advantage.
- Strong verbal and written communication.
- Active listening and empathy.
- Problem-solving and critical thinking.
- Time management and multitasking.
- Team collaboration. Proficiency in Microsoft Office and basic IT tools
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and development.
- Supportive team environment with a focus on success.