Job Title: Customer Care Manager
Location: Lekki Phase 1, Lagos, Nigeria.
Employment Type: Full-Time
Industry: Real Estate
Reports To: Head of Operations / Managing Director
Job Summary
We are looking for a proactive and empathetic Customer Care Manager to lead our customer service department and ensure excellent client satisfaction across all touchpoints. The ideal candidate will oversee customer communication, resolve issues effectively, and implement strategies to enhance client experience.
Key Responsibilities
- Develop and manage a high-performing customer care team
- Ensure timely and professional responses to all customer inquiries (via phone, email, and social media)
- Resolve client complaints efficiently while maintaining a positive brand image
- Design and implement customer service processes, policies, and performance standards
- Monitor and analyze customer feedback, trends, and satisfaction metrics
- Collaborate with sales, marketing, and project teams to enhance customer journey
- Train staff on communication skills, product knowledge, and CRM tools
- Maintain updated records of customer interactions in the CRM system
- Prepare and present regular reports on customer service performance to management
- Identify opportunities to improve service delivery and customer loyalty
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Customer Service, Communication, or related field
- Minimum of 3–5 years' experience in a customer service or client-facing role (at least 2 years in a managerial role)
- Strong leadership and people-management skills
- Excellent verbal and written communication abilities
- Proficiency in CRM tools (e.g., HubSpot, Zoho, Salesforce) and Microsoft Office
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Strong organizational and problem-solving skills
- Experience in the real estate sector is an added advantage
How to Apply
- Qualified candidates should send their CV and cover letter to:hr@landgateltd.com.ng
- Subject: "Application – Customer Care Manager" Or apply via indeed
- Only shortlisted candidates will be contacted.
Job Type: Full-time