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IHUNANYA CONSULT & MANAGEMENT GROUP

Marketing & Communications

Job Title: Relationship Manager

Location: Lagos, Abuja , Accra

Company: Strategic Comms and Lifestyle Management Company Name.

Reports To: Managing Director

Work Mode : Hybrid / Contract

Employment Type : Contract Base

Job Summary:

As a Relationship Manager, you will serve as the key point of contact for our high-value clients, ensuring a seamless, personalized, and luxurious lifestyle experience. Your role involves nurturing strong client relationships, anticipating needs, curating bespoke solutions, and coordinating with internal teams to exceed expectations. You must be a proactive communicator, a problem-solver, and a champion of white-glove service.

Key Responsibilities:

• Serve as the primary liaison between clients and the company, ensuring prompt and exceptional service delivery.
  

• Understand each client’s unique preferences, lifestyles, and expectations to personalize every interaction.
  

• Coordinate with concierge, travel, events, and vendor management teams to fulfill client requests efficiently and discreetly.
  

• Proactively manage client accounts and provide regular updates on services, events, and exclusive opportunities.
  

• Anticipate client needs and suggest curated experiences, products, or services that align with their lifestyle.
  

• Address and resolve client issues or complaints with professionalism and urgency.
  

• Maintain a database of client preferences, interactions, and key milestones (e.g., birthdays, anniversaries).
  

• Work closely with marketing and PR teams to introduce clients to new offerings and seasonal promotions.
  

• Assist in onboarding new clients and providing an exceptional first impression of the brand.
  

• Maintain confidentiality and discretion at all times.
  

Key Skills and Qualifications:

• Bachelor’s degree in Business, Hospitality, Communications, or related field.
  

• 3+ years of experience in client services, account management, or hospitality—preferably in luxury or lifestyle sectors.
  

• Excellent communication, negotiation, and interpersonal skills.
  

• High emotional intelligence and cultural sensitivity.
  

• Impeccable attention to detail and organizational skills.

• Strong ability to multitask and prioritize in a fast-paced, high-touch environment.
  

• Discretion, professionalism, and a passion for delivering excellence.
  

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