The Club Manager is responsible for the overall management and operation of the club, ensuring a high level of customer satisfaction, member retention, and revenue growth. This role involves managing staff, overseeing daily operations, and implementing strategies to achieve the club's goals and objectives.
Key Responsibilities:
1. Membership and Customer Service:
- Develop and implement strategies to attract and retain members.
- Ensure excellent customer service and member satisfaction.
- Handle member complaints and feedback.
2. Staff Management:
- Recruit, train, and manage staff, including bartenders, servers, and event coordinators.
- Supervise staff performance, provide feedback, and conduct performance evaluations.
3. Operations and Facilities:
- Oversee daily operations, including food and beverage service, events, and facility maintenance.
- Ensure compliance with health and safety regulations.
4. Marketing and Events:
- Develop and implement marketing strategies to promote the club and its events.
- Plan and coordinate events, including live music, theme nights, and private parties.
5. Finance and Administration:
- Manage club finances, including budgeting, forecasting, and financial reporting.
- Oversee administrative tasks, including membership administration and record-keeping.
6. Strategic Planning:
- Develop and implement strategic plans to achieve the club's goals and objectives.
- Monitor industry trends and competitor activity.
Requirements:
- Proven experience in club management or a similar role.
- Strong leadership and management skills.
- Excellent communication and customer service skills.
- Ability to work flexible hours, including evenings and weekends.
- Strong financial management and analytical skills.
- Knowledge of relevant laws and regulations, including health and safety and employment legislation.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fast-paced environment.
- Professional development and growth opportunities.
Job Type: Full-time
Location:
- Lagos (Required)