Client Support Specialist

Cosiv Travels

Company Description

Cosiv Travels is a leading travel company that specialises in crafting personalised travel experiences for individuals, families, and groups. Our team of experienced travel experts is enthusiastic about exploring the world and sharing the joy of discovery with our clients. With a wealth of industry knowledge and a deep understanding of diverse destinations, we are your trusted partner in creating unforgettable journeys.

Role Description

This is a full-time on-site role for a Client Support Specialist located in Lagos. The Client Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and handling client inquiries and issues. Day-to-day tasks include managing communications with clients, offering analytical insights for improvements, and working closely with the team to provide seamless support services. The specialist will play a crucial role in enhancing the client experience and driving customer satisfaction.

Deliverables

• Provide excellent support to clients via phone, email, and social media
• Respond to inquiries and resolve client complaints in a timely and professional manner
• Update clients on the progress of their visa applications or travel arrangements
• Maintain client records and update CRM systems
• Coordinate with other departments to ensure seamless service delivery
• Conduct follow-up communications to ensure client satisfaction
Educate clients about Cosiv Travels' services and offerings

Qualifications

• Strong Interpersonal Skills and Customer Support experience
• Proven track record of ensuring Customer Satisfaction
• At least 1 year of client-facing or customer service experience
• Excellent Communication skills
• Professional appearance and demeanour
• Analytical Skills to assess and improve client support processes
• Ability to work effectively in a team
• Tech-savvy with proficiency in Office Suite and CRM tools
• Prior experience in travel or visa consultancy is a plus
• A minimum of an OND in a relevant field is preferred
Proximity to job location (e.g., residing in or around Jibowu, Yaba, Anthony, Fadeyi, Maryland, Ojota, Costain, or Ojuelegba)

Salary: ₦100,000 net monthly

Application Deadline : June 20, 2025

Start Date : July 1, 2025

Apply via https://www.jobberman.com/listings/client-support-representative-r89mk8

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