- The company is on a growth trajectory and seeks a dynamic COO to lead operational excellence, scale processes, and drive strategic initiatives in a fast-paced fintech environment.
- The COO will be responsible for overseeing the company’s ongoing operations, ensuring seamless execution of business strategies, and driving operational efficiency.
- This role requires a strong leader with a proven track record in fintech or digital lending, operational scaling, regulatory compliance, and cross-functional leadership.
Key Responsibilities
- Operational Leadership: Oversee daily operations across all business functions, including credit risk management, customer experience, product delivery, and technology integration.
- Strategy Execution: Translate the company’s strategic vision into actionable operational plans with measurable KPIs.
- Process Optimization: Develop, implement, and monitor efficient operational systems, processes, and best practices that align with growth targets.
- Risk & Compliance: Ensure adherence to regulatory requirements, data protection laws, and industry best practices for lending and financial services.
- Technology & Innovation: Collaborate with the CTO/Product team to optimize lending platforms, improve automation, and enhance customer experience.
- Team Leadership: Mentor and develop department heads; foster a high-performance, results-driven culture.
- Financial Stewardship: Partner with the CFO to manage budgets, optimize cost structures, and ensure operational profitability.
- Stakeholder Management: Maintain strong relationships with investors, regulators, vendors, and key partners.
Requirements
- Bachelor’s Degree in Business Administration, Finance, Economics, or a related field (MBA preferred).
- Minimum 10 years of experience in financial services, with at least 5 years in a senior leadership role within fintech, digital lending, or banking.
- Strong knowledge of credit risk management, digital lending platforms, and loan portfolio management.
- Proven ability to scale operations in a high-growth, tech-driven environment.
- Excellent leadership, people management, and decision-making skills.
- Strong understanding of data analytics, KPIs, and operational metrics.
- Experience managing compliance with CBN regulations (or relevant local financial regulatory body) is a plus.
Key Competencies:
- Strategic thinker with strong execution skills
- Data-driven decision-making
- Strong problem-solving and crisis management abilities
- Excellent communication and negotiation skills
- Adaptability and resilience in a fast-paced environment.