Job Summary
The Call Center Agent will serve as the first point of contact for clients and customers, handling inbound and outbound calls professionally and efficiently. The role requires excellent communication skills, strong customer service orientation, and the ability to handle inquiries, complaints, or sales conversations with courtesy and accuracy.
Key Responsibilities
Customer Support & Service
- Answer inbound calls promptly, addressing customer inquiries, requests, and complaints.
- Make outbound calls for follow-ups, feedback collection, and promotional campaigns.
- Provide accurate information on products, services, and company policies.
- Escalate complex issues or unresolved concerns to the appropriate department.
- Maintain a high level of professionalism, empathy, and courtesy during all interactions.
Data Management & Reporting
- Record all customer interactions, transactions, and feedback accurately in the CRM or call log system.
- Generate reports on call activities, customer feedback, and performance metrics.
- Protect and maintain the confidentiality of customer data at all times.
Qualifications & Skills
- Prior experience as a call center agent or in a customer service/sales role is an advantage.
- Excellent verbal communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask, work under pressure, and handle high call volumes.
- Proficiency in MS Office tools and familiarity with CRM systems is a plus.
- Willingness to work flexible shifts, including evenings, weekends, and holidays
Job Type: Contract
Contract length: 3 months
Pay: ₦100,000.00 per month
Application Question(s):
- Do you own a personal computer (PC)
Experience:
- call center: 2 years (Required)
Application Deadline: 31/08/2025