JOB DESCRIPTION
Position Title: Business Process Documentation Specialist
Reports to: Staff Attorney
OVERVIEW:
POSITION SUMMARY:
The Business Process Documentation Specialist will play a critical role in capturing, documenting, standardizing, and maintaining all core operational processes, policies, and procedures across the organization. Working closely with operations, compliance, human resources, training, IT, and executive leadership, the writer will ensure that all documentation accurately reflects current practices and aligns with regulatory, contractual, and company standards. This position is essential to maintaining operational consistency, improving performance, and supporting scalability within a fast-paced security agency
PRINCIPAL DUTIES AND ACCOUNTABILITIES:
- Collaborate with department heads, operations managers, and field supervisors to collect, review, and validate current workflows and procedures.
- Develop and maintain a centralized repository of Standard Operating Procedures (SOPs), Work Instructions, Policies, Manuals, and Process Maps.
- Translate complex security operational processes into clear, concise, and user-friendly documentation suitable for both field and corporate personnel.
- Assist with the creation of policy manuals covering key areas such as:
- Post Order Development
- Incident Response Protocols
- Security Officer Onboarding & Offboarding
- Training and Certification Requirements
- Patrol and Dispatch Operations
- Emergency Preparedness and Business Continuity
- Equipment & Uniform Issuance
- HR & Compliance Procedures
- Support audits and compliance reviews by maintaining current, easily retrievable documentation.
- Review and update content regularly to reflect changes in laws, contract scope, business operations, or technology tools.
- Participate in training development and may assist with content for LMS systems, employee handbooks, and onboarding documents.
- Support process improvement initiatives by identifying gaps, redundancies, or inconsistencies in documented workflows.
- Contribute to internal communications and change management efforts related to new policy rollouts
WORK SCHEDULE:
Days: Monday – Friday (Virtual / Remote Position)
Schedule: 1:00pm to 10:00pm (Nigerian Time Zone)
(1-hour unpaid lunch break)
8:00am to 5:00pm (U.S. Based, Eastern Standard Time)
Hours: 40 hours per week minimum
MINIMUM QUALIFICATIONS:
- Bachelor’s (preferably Master’s) degree in Communications, Public Relations, Journalism, Marketing, or similar business-related field
- Bachelor’s degree in Technical Writing, English, Business Administration, or a related field.
- Minimum 3 years of experience in technical writing, process documentation, or policy development.
- Proven ability to produce clear, well-organized, and structured documentation tailored to both professional and non-technical audiences.
- Proficiency in MS Office (Word, Excel, PowerPoint), and document management systems (e.g., SharePoint).
- Strong interviewing and information-gathering skills to interact with cross-functional teams.
- Exceptional attention to detail and organizational skills.
Preferred:
- Experience with process mapping tools (e.g., Lucidchart, Visio, or similar).
- Background in compliance documentation or government contracting environments.
Core Competencies:
- Excellent written and verbal communication
- Analytical thinking and problem-solving
- Project management and time management
- Adaptability in a dynamic and deadline-driven environment
- Collaboration and cross-functional teamwork
Ability to manage multiple projects simultaneously
Note: Strong consideration for candidates with experience supporting a U.S. based corporation.
Compensation / Benefits
We offer a competitive compensation package including salary, training and opportunities for advancement. We are proud to be an Equal Opportunity Employer
Compensation / Benefits
- Gross Compensation: ₦500,000 per month including all mandatory employee benefits
Job Type: Full-time
Pay: ₦500,000.00 per month