Banking Agent (Operations and Service Management)

NEW USUAL LTD.

Accounting, Auditing & Finance

NEW USUAL LIMITED is an IT, Software, and Power organization that provides seamless services across diverse industries. At NEW USUAL, innovation is at the heart of everything we do, combined with a focus on global leadership, strategy, and collaboration. With decades of expertise, we understand business requirements and define solution architectures tailored to specific objectives. Our capabilities, resources, and in-depth technical knowledge uniquely qualify us to assist clients in achieving their strategic and business goals.

Role Overview

We are seeking a professional Banking Agent to oversee and manage the bank’s daily operational activities, ensuring efficiency, compliance, risk management, and service excellence. This role requires strong leadership, operational insight, and customer-focused service delivery.

Key Responsibilities

· Operations Management: Manage daily branch operations, transaction processing, back-office activities, and ensure smooth service delivery.

• Compliance & Risk Management: Ensure adherence to banking regulations, compliance requirements, and risk management frameworks.

• Customer Experience: Oversee customer service operations, resolve escalations, and drive a culture of customer-centric service.

• Leadership & Team Management: Supervise and mentor branch staff, ensuring alignment with organizational objectives.

• Technology & Innovation: Leverage technology and digital tools to enhance service efficiency, streamline operations, and improve customer engagement.

• Strategic Alignment: Align branch operations with business strategies and organizational growth goals.

Requirements

• Bachelor’s degree in Banking & Finance, Business Administration, Economics, Accounting, or related fields .

• He must have been in operation since 2010 or below in banking operations, customer service, or financial services management.

• Strong knowledge of banking regulations, compliance, and risk management practices.

• Excellent leadership, interpersonal, and communication skills.

• Strong analytical, organizational, and problem-solving abilities.

• Proficiency in banking software, digital platforms, and MS Office tools.

• • Professional certifications (e.g., ACIB, ACCA, CIBN ) are an added advantage.
    

<